Specialist, Product Express Reporting and Analytics

Overview

Specialist role owning the reporting and dashboarding agenda for the Product Express no-code process orchestration and data capture platform, within Mastercard's Optimization team.

What you'll do

• Partner with product and service owners using Product Express to understand reporting needs, define success metrics, document requirements, and translate them into clear reporting deliverables.
• Define Product Express reporting and analytics strategy and opportunities to leverage AI.
• Implement configurable reporting solutions adaptable across the products, services, and onboarding journeys supported by Product Express.
• Build and maintain reports and dashboards, monitor adoption and performance trends, analyze findings, and recommend optimization opportunities for product and service owners.
• Lead digitization of product onboarding processes with product owners.
• Identify, prioritize, and manage development of platform enhancements that improve reporting, analytics, dashboard configurability, and data capture capabilities.
• Identify practical AI use cases for Product Express reporting, such as automated insights, anomaly detection, natural-language querying, and proactive recommendations.

What you'll need

• Highly engaged individual comfortable working independently in a fast-paced and agile environment.
• Strong experience in reporting and analytics, with the ability to turn complex business processes into actionable metrics, dashboards, and insights.
• Hands-on experience with reporting and data tools such as Tableau, Power BI, Alteryx, SQL, and Python, with the ability to connect, transform, analyze, and visualize data from multiple sources.
• Experience in reporting solution deployment.
• Sound business judgment with strong conceptual thinking, prioritization, and problem-solving skills; able to connect reporting insights to product decisions and operational improvements.
• Proven experience collaborating across functions and geographies.
• Undergraduate degree or higher in Data Science, Computer Science, Business Analytics or similar field of study.

Nice to have

• Experience applying AI or automation to analytics workflows.
• Experience in product development or product management: opportunity identification, concept development, rapid prototyping, user testing, and market testing.

Details

• Location: Pune, India.
• Information security responsibilities apply: abide by Mastercard security policies, ensure confidentiality and integrity of information accessed, report suspected violations, and complete mandatory security trainings.