Specialist, Renewal Sales

Overview

The Sales Representative demonstrates the value and benefits of the client's products or services through customer engagement, with a primary focus on selling and renewing contracts.

What you'll do

• Consistently achieve or exceed your revenue-based quota by selling renewals, products or services, and offering upsell opportunities when applicable.
• Work within a dedicated territory for an established client.
• Own and deliver accurate weekly, monthly, and quarterly sales forecasts.
• Develop and maintain a mastery of product knowledge and technical understanding to effectively assess client needs and requirements.
• Successfully promote products or services and guide customers through strategic product adoption to accelerate their time to value.
• Analyze and utilize data to proactively identify and address 'at risk' customers and uncover adoption opportunities.
• Independently resolve customer concerns and roadblocks, ensuring satisfaction and product usage.
• Effectively manage external competitive pressures and handle complex objections to retain and win new customers.
• Manage a high volume of customer contacts through phone and email each day.
• Ensure a high level of professionalism during all interactions with customers and prospects.
• Effectively partner with and build strong business relationships with both internal and external stakeholders to ensure customer expectations are met.
• Collaborate with cross-functional teams and management to optimize sales processes and systems.
• Maintain the customer management system (CRM) to ensure all relevant data is captured in a timely manner.

What you'll need

• 2 years of experience in a customer service or sales role.
• Prior experience in a high-volume calling environment.
• Experience with Salesforce.com or a similar CRM.
• Prior success in achieving individual and/or team sales quotas and goals.
• Demonstrated ability to effectively communicate with customers in a fast-paced environment while developing positive customer relationships.
• A demonstrated aptitude for learning and optimizing new technology and data.
• An aptitude for leveraging AI-powered tools to optimize your workflow and drive results.
• Strong problem-solving skills.
• Well-developed emotional intelligence, including high levels of empathy and self-awareness.
• Excellent knowledge of Microsoft Office programs.
• A bachelor's degree.
• English language proficiency.

Details

• Location: Gurugram, IND Gurugram - SP Infocity, Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors.
• Employment type: Full time.