Renewals Representative

Overview

Serve as the first point of contact for clients and prospects, managing existing accounts to meet renewal targets and grow revenue for SOTI.

What you'll do

• Serve as the first point of contact with clients and prospects, presenting a warm and professional manner as an ambassador of SOTI.
• Take ownership and responsibility for all customers in the account database with a focus to grow the scope and value of the account.
• Meet business renewal targets, create price quotes, upsell SOTI products/services and resolve customer needs.
• Collect customer information, provide product information directly to customers and SOTI partners.
• Provide feedback from customers to appropriate personnel within SOTI.
• Plan effective sales campaigns and target existing account base to proactively grow accounts and extend revenue.
• Deal with inbound and outbound calls/e-mail from and to customers, communicating special offers and other promotions.
• Maintain regular contact with key influencers and build and strengthen the customer relationship.
• Manage pipeline and forecast accordingly.
• Collaborate with colleagues cross-functionally (Outside Sales Executive, SEs, Channel Partners, Marketing, etc.) to support the sales strategy.
• Maintain in-depth product, industry trend and technical knowledge.

What you'll need

• 4+ years of experience in a high volume B2B sales or renewals role.
• Strong phone presence and experience in a high-volume customer interaction environment.
• Proficient interpersonal, communication, and computer skills.
• Passion for technology and aptitude to learn new technologies.
• Ability to excel in a team-oriented, collaborative, and fast-paced environment.
• A self-starter with a high degree of initiative, a can-do attitude, results and goal-driven mindset.
• Ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Attention to detail in all areas of work with strong problem identification and problem resolution skills.
• Excellent communication skills in English.

Nice to have

• Experience in a high volume B2B sales or renewals role ideally within technology; Inside Sales experience.
• Experience of Salesforce.
• Basic knowledge in mobile technology.
• Proficiency in additional languages.

Details

• Location: Gurgaon, India.