Specialist - Salesforce Technical Lead

Overview

Lead the technical architecture, solution design, and technical governance of Equifax's customer service platform within the UK and Spain, providing architectural recommendations, standards, and technical mentorship to team members.

What you'll do

• Lead technical solution design, architectural recommendations, governance, detailed technical planning, and architectural documentation
• Provide technical leadership, coaching, and mentoring of team members to ensure code quality, design standard adherence, and continuous upskilling
• Develop, review, maintain, and refactor customised solutions on the Salesforce platform, supporting critical business functions and strategic project goals
• Provide escalation support and technical oversight for daily support of end users and key BAU enhancements
• Support the business with technical data architecture and housekeeping to ensure strict GDPR compliance
• Work closely with Salesforce delivery leads, project managers, enterprise architects, product managers, and developers to design high-quality, scalable solutions
• Maintain a proactive and flexible work environment to facilitate agility in responding to changing project goals and customer requirements
• Work directly with client lead developers, technical architects, and testers to assist in client on-boarding, API integration, and enterprise architecture strategies
• Work directly with internal stakeholders and subject matter experts to analyse project objectives and requirements and advise on Salesforce architectural best practices
• Provide technical oversight and governance of internal and customer-facing solutions following best practice application lifecycle management (ALM) and CI/CD practices

What you'll need

• Fluent English language skills
• Deep architectural knowledge and expertise across Salesforce Service Cloud, Experience Cloud, and Sales Cloud Enterprise
• Experience Cloud hardening, security standards, identity management, and compliance practices
• Expert proficiency in the design, build, and code review of custom applications including Apex / SOQL, Lightning applications, and components (LWC)
• Advanced Salesforce integration architecture and API configuration, REST, SOAP, BULK API, and event-driven architecture
• Salesforce Inspector / Data Loader / SFDX and automated deployment tools
• Full SDLC and ALM knowledge, version control, and CI/CD deployment strategies
• Custom reporting, executive dashboard configuration, and analytics governance
• Agile methodologies, Scrum practices, and technical team leadership
• Self-motivated, creative, and strong strategic problem-solving skills
• Salesforce certified to a minimum of ADM-201, Platform App Builder (DEV-401), Salesforce Platform Developer 1 and Platform Developer 2
• Proven experience building and architecting enterprise customer-facing interfaces

Nice to have

• Fluent Spanish language skills
• Bachelor's or Master's degree in Computer Science, Software Engineering, or related field
• Application Architect or System Architect certifications

Details

• Location: Pune Product Engineering Centre, India
• Work setting: Hybrid
• Employment type: Full time