Sr Analyst I Infrastructure Services

Overview

Senior Analyst responsible for delivering Software Asset Management (SAM) licensing services to DXC clients, with a focus on ServiceNow SAMPro.

What you'll do

• Execute and deliver all SAM Licensing Professional tasks according to the requirements of all assigned client engagements.
• Adhere and work to the internal process standards as defined and updated by management.
• Prepare, communicate, and present SAM deliverables to clients.
• Participate in customer communications across the entire lifecycle of a SAM project, presenting intermediate and final results and assuring projects are conducted and closed to the satisfaction of all parties.
• Coordinate with service delivery teams to communicate project status and ensure project milestones are being met.
• Participate with specialist knowledge in responding to SAM related requests and confirming SOW requirements.
• Collect and manage SAM related information from DXC clients and software manufacturers.
• Research and understand different publishers' product use rights, license entitlements, and contractual entitlements for software products.
• Support, coach, and mentor other SAM Licensing Professionals in the team.
• Provide licensing expertise to help clients collect, organize, and manage their licensed software assets.
• Author, recommend and deliver SAM related best practice workshops and assessments to DXC staff and clients, including Audit Readiness/Response, Process Maturity Assessments, Standard Operating Procedures (SOPs) and SAM Discovery & Planning Workshops.
• Ensure all SAM projects are conducted professionally, ethically, and in a manner consistent with the DXC C.L.E.A.R vision.
• Keep up to date with industry trends and new SAM services requirements.
• Perform other activities as defined by SAM management to successfully deliver SAM consulting activities to clients.

What you'll need

• 8+ years of professional experience in a software asset management role.
• In-depth knowledge and experience of the ServiceNow SAMPro Module.
• Bachelor of Arts/Science or equivalent degree in computer science or related area of study.
• Fluent in English, both verbally and in writing.
• Proven experience as a Licensing Professional in Software Asset Management.
• Experience with software license compliance risk assessment, management and/or mitigation in a software audit context, particularly with IBM, Oracle, SAP, Microsoft etc.
• In-depth knowledge of licensing of publishers utilizing complex license metrics.
• Strong MS Excel and SQL skills.
• In-depth knowledge of Enterprise Agreements, contracts, purchase order data etc.
• Experienced with IBM's ILMT and BigFix.
• Understands licensing of O365 and other SaaS applications.
• Proficient in the use of ServiceNow SAMPRo Module.
• Excellent written publications; articulate and succinct communication skills; ability to explain complex ideas effectively.
• Excellent presentation skills; ability to perform well on-stage as well as in smaller groups, face to face.
• Successful track record of effectively working with C-Level executives.
• Strong project planning and management skills.
• Exceptional analytical, organizational and time management skills.
• Ability to manage multiple projects simultaneously with deadlines in a fast-paced, high-performance team environment.
• Ability to work in a multi-cultural global team.

Details

• Location: Chennai, Tamil Nadu, India.
• DXC's work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.