Sr Associate – Chatbots / Voicebots, Advisory

Overview

Senior Developer role leading contact centre transformation and conversational AI solutions, including voice and chat bots, Gen AI knowledge bases and automation, with mentoring of junior developers.

What you'll do

• Lead the design and architecture of end-to-end contact centre transformation solutions.
• Build and optimize Voice Bots, Chatbots, Email Bots and multilingual conversational AI solutions.
• Architect Gen AI-powered Knowledge Bases (RAG), Agent Assist frameworks and Auto Quality Audit systems.
• Drive transformation projects using Genesys, Avaya, Amazon Connect, Google CCAI, Azure Cognitive Services, AWS Lex, Kore.ai and Yellow.ai.
• Integrate solutions with IVR systems, CRM platforms, ticketing modules and backend APIs.
• Deliver high-quality solutions using Python, Node.js, microservices and API-first design.
• Lead DevOps practices: CI/CD pipelines, containerization and cloud-native deployments.
• Ensure enterprise standards for security, scalability, resilience and compliance.
• Mentor junior developers and collaborate with stakeholders to align technical solutions with business goals.

What you'll need

• Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field.
• 4 to 7 years of experience (role description states 4 to 8 years).
• Advanced Python programming with expertise in async programming and API development.
• Experience with vector databases and embedding models.
• Proficiency in implementing RAG pipelines and knowledge retrieval systems.
• Familiarity with prompt engineering and LLM optimization techniques.
• Experience with development frameworks and tools.
• Knowledge of modern software development practices (Git, CI/CD, testing).
• Contact centre platform experience: Genesys, Avaya, Amazon Connect, Google CCAI.
• Conversational AI and bot development: Voice Bots, Chatbots, Email Bots, multilingual bot development, Agent Assist and Auto QA frameworks.
• Gen AI and knowledge systems: RAG-based knowledge bases and contextual AI-driven knowledge retrieval.
• CAI tools: Kore.ai, Yellow.ai, Azure Cognitive Services, AWS Lex.
• Integrations: IVR, CRM (Salesforce, Dynamics), ticketing (ServiceNow, Zendesk), backend APIs and microservices.
• Programming: expert in Python and Node.js, with strong knowledge of microservices, API-first design and event-driven systems.
• DevOps and cloud: CI/CD pipelines, GitOps, Docker, Kubernetes, and AWS, Azure or GCP cloud-native deployments.
• Enterprise practices: security-first design, compliance (GDPR, HIPAA, PCI-DSS), performance optimization and monitoring, scalability and high availability architectures.

Nice to have

• Multiple LLM providers (OpenAI, Anthropic, etc.).
• Tools for agent orchestration and workflow management.
• Natural Language Processing (NLP) techniques.
• Container technologies (Docker, Kubernetes).
• Understanding of semantic search and information retrieval concepts.
• Knowledge of agent alignment and safety considerations.
• Any one preferred certification: Genesys Certified Professional/Engineer; Avaya ACIS or ACSS; Amazon Connect Specialist; Google Cloud Contact Center AI; Kore.ai Certified Developer; Yellow.ai Platform Certification; AWS Certified Solutions Architect – Professional; Microsoft Certified: Azure Solutions Architect Expert; Google Cloud Professional Cloud Architect; Certified Kubernetes Administrator (CKA); Docker Certified Associate.

Details

• Location: Hyderabad - Salarpuria.
• Visa sponsorship: No.
• Government clearance required: No.
• Job posting end date: September 15, 2026.