Sr Associate, Client Support

Overview

A senior client support role within S&P Global Market Intelligence, providing best-in-class support on S&P CapIQ and CapIQ Pro, mentoring team members, and leading product usability projects.

What you'll do

• Provide exceptional client support to clients and internal teams (Sales, Product, Technical Support) via phone, email and web chat to navigate and extract data from the S&P Global Market Intelligence product range.
• Uplift team morale, act as a positive voice and serve as a point of contact for the team.
• Mentor team members and communicate with management on learning and development areas.
• Stay well versed with S&P CapIQ and CapIQ Pro platforms, new enhancements, escalation paths and SOPs, and use this knowledge to help team members address client queries, escalations and product suggestions.
• Proactively reach out to clients to deliver demos, tailored instructional content and training on our offerings.
• Initiate and deliver projects on product usability, enhancing and automating existing workflow-related processes.

What you'll need

• 2-4 years of experience.
• Excellent communication, presentation, client management and multitasking skills.
• Ability to think critically, resolve issues efficiently, and manage multiple tasks while maintaining attention to detail.
• Ability to work well in a team-oriented environment and collaborate with various internal stakeholders.
• Positive, flexible, and proactive with a "can do" attitude.
• Strong organizational skills to manage priorities effectively and meet deadlines.

Nice to have

• Excel and SQL Intermediate certifications.
• Basic knowledge of Spark Assist and how it can be used for process enhancements.

Details

• Location: Ahmedabad, Gujarat.
• Work mode: Hybrid working model.
• Rotational shifts, changing periodically depending on business need.