Sr Associate IS Business Analyst

Overview

Senior Associate Business Analyst role partnering with Operations stakeholders, Product Managers, Data Scientists and Engineers to identify, define and deliver Generative AI solutions that improve operational efficiency, decision-making and user experiences.

What you'll do

• Partner with Product Managers, System Architects, Engineering, UX, AI engineers, data scientists, customers and business stakeholders to align business analysis activities with product strategy and engineering delivery.
• Capture the voice of the customer through interviews, workshops, process assessments and ongoing stakeholder engagement.
• Analyse current-state and future-state business processes, workflows, journey maps and operational challenges to identify optimization opportunities.
• Identify and evaluate high-value Generative AI and automation use cases that improve business processes, operational workflows and product capabilities.
• Define scope, business value, measurable outcomes, success metrics and value realization plans for AI-enabled solutions.
• Translate business needs into functional and non-functional requirements, including accuracy, explainability, usability, latency, governance, security and operational considerations.
• Collaborate with AI engineers and data scientists to document prompt workflows, retrieval requirements, user interaction patterns, data dependencies and AI evaluation expectations.
• Break down Epics into Features and sprint-ready User Stories with clear requirements, Acceptance Criteria, Definition of Done and business value alignment.
• Partner with Product Management and Engineering to prioritize release scope, refine Product and Release Backlogs and ensure requirements are delivery ready.
• Work with UX teams to align process maps, user scenarios, requirements and interaction patterns with user experience designs.
• Validate AI-generated outputs and delivered functionality against business expectations, requirements and success metrics.
• Deliver product demonstrations, business reviews and stakeholder presentations that communicate product value, adoption, outcomes and improvement opportunities.
• Maintain documentation for requirements, business processes, configurations, product decisions, changes and operational impacts.

What you'll need

• Doctorate, Master's or Bachelor's degree, with 5 to 8 years of experience.
• Business Analysis
• Requirements elicitation
• User story development
• Process modelling
• Gap analysis
• ITSM, Change management
• GXP Validation
• Stakeholder management
• Workshop facilitation
• Agile Product Delivery
• Scrum
• SAFe
• Backlog management
• Release planning
• Product lifecycle understanding
• Analytics
• Data analysis
• KPI development
• Business metrics
• Reporting
• Communication
• Executive communication
• Presentation skills
• Documentation

Nice to have

• Experience with Generative AI products and solutions
• Understanding of LLMs, copilots, chatbots and AI assistants
• Prompt engineering concepts
• AI evaluation and adoption metrics
• AI governance and responsible AI principles
• Working experience in Engineering GXP validated systems