Sr. Associate, Technical Specialist - Common Data Environment

Overview

Technical Specialist supporting AirTrunk's Common Data Environment built on Autodesk Construction Cloud, providing operational support, configuration and enhancement of the project information environment across data centre design and construction projects.

What you'll do

• Provide Level 1 and 2 support for Autodesk Construction Cloud incidents and service requests, escalating complex product or integration issues where necessary.
• Triage project access, document, model, workflow and review issues; investigate causes and coordinate timely resolution with project teams and Autodesk support.
• Collaborate with the Service Desk, Project Delivery, Design, Construction and external support teams to meet service levels and maintain project continuity.
• Administer approved Autodesk Construction Cloud accounts, projects, members, roles, permissions and folder structures.
• Configure and maintain project templates, naming conventions, metadata, document attributes, review workflows and transmittal settings as applicable.
• Support platform updates and enhancements while maintaining access control, version history, auditability and compliance with security and information governance standards.
• Deliver approved CDE configuration changes and enhancements with project information owners, implementation partners and technical teams.
• Prepare test scenarios and data; conduct configuration and regression testing and support business-led UAT for workflows, permissions, integrations and reports.
• Ensure changes, project setup and releases are documented, approved and deployed in accordance with SDLC and change-management processes.
• Maintain CDE standards and configuration records for document status, revision, suitability, naming, metadata, approval, transmittal and archival.
• Contribute troubleshooting guides, known issues and repeatable procedures to the CDE knowledge base.
• Support training and onboarding of users, consultants and support staff through clear process guides and accessible documentation.
• Work closely with the Service Owner and project teams to improve document control, model coordination, review workflows and project handover.
• Participate in root-cause analysis and problem management; identify recurring access, metadata, workflow and integration issues and recommend corrective actions.
• Stay current with Autodesk Construction Cloud updates and CDE practices, and identify appropriate opportunities for process optimisation and automation.

What you'll need

• Hands-on experience with Autodesk Construction Cloud (ACC) is required, preferably Autodesk Docs and one or more of BIM Collaborate or Autodesk Build.
• 5–7 years' experience supporting enterprise SaaS, project information management, document control or construction technology systems in a technical capacity.
• Experience administering CDE projects, members, roles, permissions, folder structures, document metadata and review workflows.
• Experience supporting architecture, engineering, construction or data centre project delivery teams.
• Strong understanding of document and model lifecycle controls, including naming, revision, status, approval, transmittal and audit trail requirements.
• Experience with incident, problem, change and release management practices, preferably in an ITIL-aligned environment.
• Ability to write clear, structured documentation and maintain configuration, project and knowledge records.
• Strong analytical and problem-solving skills with the ability to communicate technical concepts to non-technical stakeholders.
• Experience working collaboratively with cross-functional teams and external partners in Agile, hybrid or traditional delivery environments.
• Bachelor's degree in Information Technology, Engineering, Construction Management, Architecture, Computer Science or a related discipline.
• 5–7 years in technology, project information management or construction systems roles.

Nice to have

• Autodesk Construction Cloud training, accreditation or certification, or demonstrable commitment to formal Autodesk learning.
• Experience with Autodesk Docs, BIM Collaborate, Autodesk Build, model coordination, issue management, markups or project handover.
• Exposure to Autodesk APIs, connectors, reporting, scripting or automation tools; familiarity with ISO 19650 or BIM information management is an advantage.
• Experience working in data centre construction, multi-country projects or fast-paced transformation environments.
• Global or APAC experience is an advantage.

Details

• Location: Bengaluru.
• Reports to the Service Owner.