Sr. Customer Retention Specialist

Overview

Senior Customer Renewal Specialist responsible for meeting or exceeding renewal quotas, identifying and mitigating renewal risks, and working with cross-functional teams to deliver seamless customer experiences for Automation Anywhere's Agentic Process Automation solutions.

What you'll do

• Meet or exceed assigned sales objectives and quotas for renewal business.
• Work closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated on customer issues and problems affecting customer retention.
• Work closely with the Sales Team to track upsell or cross-sell opportunities and ensure renewals stay on track.
• Identify at-risk renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal.
• Educate and effectively communicate the value of company solutions to client decision-makers, including C-level business leaders, technical staff, legal, security, and operations personnel in prospective accounts.
• Maintain, update, and manage all Salesforce.com renewal opportunities.
• Manage large enterprise accounts.

What you'll need

• 3-7 years of renewal or account management experience.
• Experience selling software products that are on-demand and recurring in nature.
• Experience using Salesforce.com as CRM (required).
• Software sales experience; SaaS or subscription sales (must).
• Experience using Salesforce CPQ (must).
• High problem-solving ability to learn and adapt quickly while being a self-starter.
• Team-oriented with the ability to succeed in an entrepreneurial environment.
• Committed, enthusiastic and coachable with a desire to thrive in a sales environment.
• Strong presentation and communication skills (verbal, written, and listening).
• Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily.

Nice to have

• Experience and knowledge of AI, Automation and/or APA.

Details

• Location: Bangalore (onsite).
• Reports to the VP of Global Customer Retention (based in the US).
• Job level: E3.