Business Analyst & Sales Operations Specialist

Overview

Support sales excellence, business intelligence and strategic growth at Hitachi Energy by driving data-driven decisions through sales analytics, forecasting, pipeline management and process governance.

What you'll do

• Develop and maintain sales performance dashboards, metrics and key performance indicators to monitor business performance.
• Analyze order intake, sales pipeline, market share and customer trends to identify growth opportunities and potential business risks.
• Generate actionable insights that enhance sales productivity, improve conversion rates and support strategic decision-making.
• Manage and coordinate sales forecasting activities across regions, product lines and business segments.
• Monitor pipeline health, assess forecast accuracy and support scenario planning to predict business outcomes.
• Drive continuous improvement initiatives to strengthen forecasting processes and business predictability.
• Serve as the custodian of Salesforce CRM, ensuring high standards of data quality, account hygiene and opportunity management.
• Standardize sales processes, governance frameworks and reporting methodologies across the organization.
• Coordinate business reviews, sales reviews and management presentations for leadership stakeholders.
• Partner with finance teams on budgeting, planning and demand forecasting activities.
• Design and develop interactive dashboards using Power BI or similar business intelligence tools.
• Automate reporting processes to improve efficiency and ensure timely, accurate and meaningful reporting to stakeholders.
• Collaborate effectively with cross-functional teams to support strategic initiatives and business objectives.
• Live Hitachi Energy's core values of safety and integrity, taking responsibility for your own actions while caring for colleagues and the business.

What you'll need

• Bachelor's degree in Engineering, preferably Electrical Engineering.
• 4-5 years of experience in sales operations, business development, strategy, business analytics or sales support functions.
• Strong analytical and problem-solving skills with the ability to interpret complex business data.
• Proficiency in Microsoft Excel, PowerPoint and business intelligence tools such as Power BI.
• Experience working with Salesforce CRM and sales performance management processes.
• Strong understanding of sales forecasting, pipeline management and business reporting.
• Excellent communication, stakeholder management and collaboration skills.
• Experience in customer engagement, market research, business planning and strategy execution.
• Ability to work independently in a fast-paced and matrix organization environment.
• Proficiency in both spoken and written English.

Nice to have

• MBA.

Details

• Location: Bengaluru, Karnataka, India.
• Full-time role.
• Not remote.
• Background screening and security checks may be required in accordance with applicable laws.