Sr. Engineer

Overview

Shift-based operations role in the NOC, administering the Online Gaming platform and monitoring and reporting on a 24x7 basis to ensure optimum performance and availability, with second-level troubleshooting and liaison with service providers and third parties.

What you'll do

• Provide 24x7 proactive monitoring and support of the live and staging infrastructure.
• Investigate and react to any live issues that occur.
• Prepare and implement periodic releases for both infrastructure and software.
• Act as a point of contact for partner concerns raised through customer channels.
• Partake in the design and improvement of processes and activities related to the role.
• Handle service requests, incident problems and change requests in line with ITIL v4 standard methodology.
• Achieve the goals established internally and follow SLAs and OLAs concerning service delivery to internal and external customers.

What you'll need

• 4-6 years' experience in a technical support / operational role.
• All-round, broad-scope technology knowledge, both Windows and Linux.
• Strong written and verbal communication skills, capable of gathering and delivering information to both technical and non-technical collaborators.
• Working knowledge of monitoring tools, both event management and metrics, for example Grafana, Datadog.
• Good problem-solving method and approach.
• Evidence of accountability and ownership when managing incidents.
• Ability to analyse logs and solve issues.
• Excellent attention to detail and organisational skills.
• Docker/Kubernetes experience.
• Cloud platform experience, for example Google GK, Amazon EKS.
• Experience with code repositories, GitHub/GitLab.
• Experience with CI/CD pipelines.
• Experience with relational and non-relational databases, for example MSSQL/MongoDB.
• Experience with DNS/HTTPS certificates.
• Experience with orchestration tools Ansible and Ansible Tower.
• Experience with event workflow ticketing systems, for example Freshdesk / Jira.
• Sound fault-finding skills and an ability to react to problematic situations in a focused manner.

Details

• Location: Noida, Uttar Pradesh, India.
• Shift work is essential; the NOC offers 24x7 coverage.