Sr. Engineer - Operations Support 4B

Overview

The Sr. Engineer - Operations Support will support applications, operational processes, training programs, business analysis, service improvement projects, and application implementation activities.

What you'll do

• Design and validate processes.
• Plan and implement training programs and track progress.
• Support functional teams on proactive processes, project initiatives, integration support, and data integrity.
• Identify training needs according to needs.
• Connect with vendors for external training programs.
• Provide recommendations to management for operational improvements based on analytical findings.
• Develop system and domain expertise and participate as a team member on projects.
• Represent the team on various projects and corporate initiatives.
• Own and drive all activities essential for business analysis with strong communication skills.
• Collaborate with multiple stakeholders across various domains to explain, clarify, elaborate, and finalize training requirements.
• Bring industry best practices to ensure operational stability.
• Drive service improvement projects in partnership with internal and partner teams.
• Engage with various groups to deliver their business requirements.
• Gather, analyze, and provide executive-summary-level data views for upper-level management.
• Provide advanced technical support for troubleshooting and resolving application-related incidents.
• Collaborate with cross-functional teams to ensure timely resolution of issues and minimize downtime.
• Perform regular application maintenance tasks, such as monitoring performance, applying patches, and upgrading software versions.
• Develop and maintain technical documentation to enhance knowledge sharing and support future troubleshooting efforts.
• Participate in the implementation of new applications, including testing, deployment, and post-implementation support.

What you'll need

• Bachelor's degree in Commerce, Economics, or Finance.
• Master's degree in Business Administration or Business Analytics.
• Agile Methodology skills.
• Applications Support skills.
• Backup Management skills.
• Client Relations skills.
• Cloud Applications skills.
• Collaboration Tools skills.
• Database Administration skills.
• Database Maintenance skills.
• Database Management skills.
• Database Monitoring skills.
• Design Thinking skills.
• Enterprise Resource Planning (ERP) skills.
• Executive Presence skills.
• Inclusion skills.
• Oracle Exadata Database Machine skills.
• Oracle Solaris skills.
• OS management skills.
• Personal Effectiveness skills.
• Security Operations Management skills.
• Server Infrastructure skills.
• ServiceNow Platform skills.
• Storage Management skills.
• Storytelling skills.
• Windows Deployment Services (WDS) skills.
• Windows Server Support skills.
• English language proficiency at C2 level.

Nice to have

• Certified Information Systems Security Professional (CISSP) certification.
• Certified Kubernetes Administrator (CKA) certification.
• Certified Software Asset Manager (CSAM) certification.
• ITIL Foundation Certificate in IT Service Management certification.
• ServiceNow Certified Application Developer certification.

Details

• Location: Sakinaka, Mumbai, India.
• Work mode: Hybrid.
• Work shift: Day Job (India).
• Employment type: Regular.