Sr IT Operations Engineer

Overview

Sr IT Operations Engineer responsible for day-to-day operational support and complex problem resolution for EKS applications and technology services.

What you'll do

• Provide technical oversight and operational support across EKS technology environments.
• Administer and govern services including infrastructure, security groups, GitHub teams, and Power BI workspaces.
• Manage ITSM processes (Incidents, Changes, and Problems).
• Troubleshoot complex issues across Azure, SQL, Power BI, Databricks, cloud infrastructure, and enterprise applications.
• Support initiatives across Microsoft Azure and Google Cloud Platform and related infrastructure.
• Review critical/high security alerts and drive remediation with security teams.
• Develop operational reporting for EKS environments, including Power BI as required.

What you'll need

• 5–8 years of experience in enterprise technology operations, application operations/support, cloud operations, or related roles.
• Strong experience in technical troubleshooting and problem resolution in enterprise environments.
• Knowledge of relational database concepts, integration technologies, and application interfaces.
• Working knowledge of at least one public cloud platform, preferably Microsoft Azure or Google Cloud Platform.
• Knowledge of ITSM/ITIL including Incident, Change, and Problem Management.
• Experience working with third-party vendors in a large enterprise organization.
• Bachelor’s (or higher) degree in Computer Science, Information Technology, Engineering, or related discipline.

Details

• Location: Bangalore, India.
• Travel: 0%.