Sr. Manager, Strategy and Business Operations

Overview

Smartsheet is seeking a Sr. Manager, Strategy and Business Operations to drive strategy, execution and growth for Brandfolder by Smartsheet, serving as the General Manager's right hand in a high-visibility, high-accountability, high-velocity role.

What you'll do

• Partner with the GM to build strategic plans covering product strategy, roadmap, revenue retention, growth and customer value delivery.
• Lead the annual strategic and financial planning process, connecting workstreams across Product, Finance, and GTM.
• Partner with Revenue Operations to track OKRs, initiative progress, and key adoption, retention, and growth metrics, including dashboards, throughout the year.
• Help define pricing strategy and ratecards.
• Serve as thought partner and force multiplier to the leadership team, keeping their time and decisions focused on the highest-leverage priorities.
• Own the leadership operating system, including staff meetings, offsites, MBRs, and board or executive touchpoints, ensuring each is purposeful and followed up on.
• Prepare board, leadership, and investor materials, including narrative, structure, and supporting data.
• Partner with Finance and Revenue Operations on budget and headcount planning, and support the coordination and reporting needs of global product and tech leaders without slowing functional velocity.
• Build team-wide communications rituals, including intranet, newsletter, and town halls, and a regular cadence of R&D and company-wide blogs and presentations that drive shared understanding of strategy.
• Monitor organizational health signals (sentiment, retention risk, cross-functional friction) and proactively surface them with recommended actions.
• Craft and deliver key communications and presentations, including speaking engagements and leadership updates, that support internal and external alignment.
• Run point on cross-functional projects and establish a standardized change management approach for transformation initiatives.
• Build financial models and growth models to guide investment decisions.
• Diagnose marketing and sales funnel conversion issues and make the right recommendations.
• Analyze customer behavior to shape product prioritization.
• Define the key metrics and build the right dashboards.

What you'll need

• 8+ years in strategy or operations experience in a SaaS business; management consulting or equivalent required.
• A proven track record building, scaling, and refining strategy and programs for complex businesses.
• Excellent communication and stakeholder management skills across all organizational levels.
• Experience with organizational design, organizational behavior, and leadership or team development.
• Strong data analysis skills, using metrics to guide decisions and continuous improvement, with meticulous attention to detail across multiple concurrent projects.

Nice to have

• MBA.

Details

• Location: Bangalore, India.
• Equal opportunity employer; applicable to US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore.