Sr ServiceNow Developer

Overview

Sr ServiceNow Developer to lead complex development initiatives and operational support across the ServiceNow platform stack for Zillow’s India engineering team.

What you'll do

• Lead complex applications and integrations across HRSD, ITSM, and connected systems.
• Design and build server-side and client-side ServiceNow logic and integration components.
• Architect REST/SOAP integrations using event-driven, fault-tolerant patterns.
• Design and own MCP servers and connectors to expose ServiceNow capabilities to AI agents and internal tooling.
• Set the testing strategy including ATF coverage and regression prevention.
• Drive root cause analysis, dashboards/metrics/alarms, and runbooks for difficult production issues.
• Coordinate technical planning for releases/upgrades and mentor other engineers.

What you'll need

• 5-8+ years of software development experience.
• 4+ years of experience on the ServiceNow platform.
• Demonstrated ownership of platform architecture, including scoped apps vs global scope, ACLs, table hierarchy, GlideRecord, and scalable integration patterns.
• Expert proficiency in JavaScript (ES6+) and server-side ServiceNow scripting.
• Highly skilled in building REST integrations from ServiceNow to external SaaS platforms.
• Experience with production-quality Flow Designer, IntegrationHub, and Now Assist.
• ServiceNow CSA required.
• Strong hands-on experience with Git or equivalent source control.

Details

• Office work mode: regularly works at the Zillow India office 80-100% of the time each month.