Sr Software Engineer - Consumer Services

Overview

Production Support Lead for Mattel’s Legacy CRM and retail web applications and their integrations to Salesforce Service Cloud and other enterprise services.

What you'll do

• Lead L2/L3 production incident response and drive incident resolution to meet SLAs.
• Own the incident lifecycle including detection, escalation, mitigation, communication, and post-incident review.
• Supervise small enhancements, bug fixes, and integration changes for legacy apps and integration flows.
• Approve and oversee code/configuration changes, including PowerBuilder fixes, SQL scripts, and Salesforce integration configurations.
• Troubleshoot middleware/ESB layers, API gateways, integration runtimes, and integration endpoint performance.
• Maintain runbooks and lead DR tests/BCP preparedness for applications and integrations.
• Supervise a small production support team and coordinate with third-party support vendors as needed.

What you'll need

• 10+ years’ experience supporting production enterprise applications and infrastructure.
• Minimum 5+ years in a lead/support ownership role.
• Demonstrated experience supporting PowerBuilder applications (PowerScript, DataWindow/DataStore).
• Strong MSSQL (T-SQL, SQL Agent, performance tuning) experience.
• Windows Server administration plus IIS management and web application troubleshooting (includes Windows Server 2012R2).
• Practical experience with integration and tax services including Avalara (or equivalent tax engines).
• Hands-on middleware/ESB integration experience (e.g., MuleSoft, Dell Boomi, IBM MQ, TIBCO).