Sr. Staff Technical Program Manager

Overview

Sr. Staff Technical Program Manager in the Reliability Engineering and Infrastructure Services (REIS) organization, leading complex internal infrastructure and services initiatives, large-scale Data Center migrations and new cloud builds. This is an internally-facing, hands-on technical project manager role, distinct from Product Management.

What you'll do

• Drive end-to-end project management and execution of complex internal infrastructure, new cloud builds, Data Center (DC) migrations and cloud services programs, defining project charters, detailed project plans, milestones and deliverables through to closure
• Partner closely with internal technical teams, including system engineers, infrastructure architects, cloud operations, security and engineering leads, to ensure seamless project execution and internal stakeholder alignment
• Establish robust project/program management frameworks, project management playbooks, continuous process improvement initiatives and operational documentation to elevate execution rigor across REIS projects
• Drive proactive risk management, technical dependency tracking and executive governance across REIS programs, identifying critical blockers early, establishing mitigation plans and communicating strategic progress to leadership
• Maintain high data integrity across internal operational platforms and PM tools (Jira, Confluence, dashboards and spreadsheets) to drive transparent, data-informed program decisions

What you'll need

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• Demonstrated proficiency utilizing operational information systems and PM tools (spreadsheets, dashboards, Jira, Confluence)
• 10+ years of hands-on technical project and program management experience within cloud operations, networking, infrastructure, data center operations, building new cloud footprints, or DC migration initiatives in a SaaS/cloud environment
• Proven technical project manager with a hands-on background in infrastructure, servers, networking and cloud services, and a track record of leading cross-functional teams to deliver complex deployments and migrations
• US Citizenship required
• Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience

Nice to have

• Project Management Professional (PMP) or Scrum Master (CSM/PSM) certification
• Hands-on experience leading multi-phase Data Center (DC) migrations, building new cloud infrastructure/footprints, hardware refresh, or cloud migration programs
• Working knowledge and/or understanding of ISO 27001, FedRAMP High, DoD IL5, or related federal compliance standards

Details

• Hybrid (San Jose, 3 days a week) or Remote role
• Reports to the Cloud Operations Manager in the REIS department
• Full-time position