Sr Systems Administrator

Overview

Senior Systems Administrator role at Porch Group, employed in Colombia through RemoFirst (Employer of Record), with day-to-day work led by Porch Group. The role owns critical IT infrastructure decisions and mentors other IT team members.

What you'll do

• Own and continuously improve essential IT operations, including operating systems, security tools, applications, servers, email systems, databases, and patch management, establishing and refining standard operating procedures within a publicly regulated enterprise environment.
• Lead technical projects, architect solutions, and take end-to-end accountability for key workstreams within larger business initiatives, including planning, execution, and post-implementation review.
• Handle business-critical IT tasks and systems that provide advantage in a global marketplace.
• Maintain technical documentation and work with internal and external auditors to assure that IT general controls, including SOX (Sarbanes-Oxley) controls, are being followed and evidenced.
• Nurture dependable IT infrastructure and networking that is secure and always up and running.
• Partner with internal and external partners to communicate project status, activities, and achievements.
• Own cloud architecture health and performance (Azure, GCP), define monitoring and alerting standards, and lead incident response for critical issues; design, build, test, and maintain new servers and solutions.
• Maintain internal infrastructure requirements including laptop and desktop computers, servers, routers, switches, firewalls, printers, security updates, support LANs and SaaS applications.
• Administer Okta identity and access management, including SSO, MFA, provisioning/deprovisioning workflows, and group/application access policies; build and maintain Okta Workflows to automate identity lifecycle and access processes.
• Serve as the primary Level 3/4 escalation point for the help desk and other teams, driving complex troubleshooting and root-cause analysis, and mentor junior administrators on best practices.
• Perform routine/scheduled audits of the systems, including all backups, restores and disaster recovery testing.
• Adhere to and help enforce SOX IT general controls (access management, change management, and segregation of duties), maintaining audit-ready evidence and remediating control gaps in a timely manner.
• Script and automate to help eliminate repetitive work.
• Evaluate vendors and technology investments, providing input on IT budget planning and capacity forecasting.
• Collaborate with others to resolve information technology issues.
• Perform other IT related duties or projects, as assigned.

What you'll need

• IT related Bachelor's degree or related on-the-job experience.
• 7+ years of relevant enterprise IT operations experience, including significant time at a Level 3+ or lead capacity.
• Must have strong English communication skills, both verbal and written, attention to detail, dependability, cooperation, integrity, and analytical skills.
• Ability to multitask.
• Excellent organizational and prioritization skills; able to assess prioritization by gauging business impact in consideration of competing priorities.
• Strong interpersonal and influencing skills, with the ability to build credible relationships with multiple business functions.
• Experience with Azure and GCP.
• Experience administering Okta or a comparable identity and access management (IAM/SSO) platform, including building automations with Okta Workflows.
• Proven experience maintaining enterprise-scale infrastructure and cloud solutions.
• Experience of maintaining and patching Windows, Linux and Apple operating systems.
• Experience of maintaining and patching SQL databases.
• Demonstrated ability to inspire, motivate, mentor, and influence behaviors to help drive change, including guiding the growth of less-experienced team members.
• Ability to adapt to rapidly changing priorities.
• Strong hands-on experience leveraging AI tools such as Claude or Microsoft Copilot to drive productivity, automation, and problem-solving in an IT environment.
• Experience working with global and/or US based business teams.

Nice to have

• Relevant IT certifications (e.g., AWS/GCP, CompTIA, Microsoft).
• Preferably experience in a high-growth, dynamic SaaS environment.

Details

• Location: Colombia; workplace type: Remote.
• Employed through RemoFirst, Porch Group's Employer of Record partner in Colombia.
• Workspace: a quiet space to work, with an internet connection of at least 30 Mbps download and 10 Mbps upload.
• Pay range: COP 7,850,000.00 to COP 10,475,000.00 salary per month.