Director, LATAM Carrier Relations

Overview

Lead Twilio's Carrier Relations team across Latin America, ensuring seamless communication services, driving a localized supply strategy, and fostering strategic partnerships with regional carriers.

What you'll do

• Lead and mentor a team of carrier relations specialists across LATAM, fostering a collaborative, high-performance, and region-aware culture.
• Partner closely with Sales and Product teams to analyze market trends, understand customer demand, and co-develop country-specific supply strategies tailored to individual LATAM markets.
• Develop and maintain strong, strategic relationships with regional and local carriers and other suppliers to secure cost-effective solutions, expand coverage, and optimize service delivery.
• Navigate complex local telecommunications regulations and upcoming policy changes to proactively adapt Twilio's supply strategy and maintain strict compliance across all LATAM territories.
• Implement and monitor localized KPIs to assess supplier performance, route quality, and cost efficiency in alignment with regional business goals.
• Act as an escalation point to resolve regional carrier/supplier service issues, minimizing operational disruption and maintaining high service reliability.

What you'll need

• Minimum of 10 years in the telecommunications services industry, with at least 5 years in a leadership role managing carrier relations.
• Deep expertise in LATAM telecommunications markets, local carrier ecosystems, and regional regulatory environments.
• Proven experience collaborating with Sales and Go-To-Market teams to align infrastructure/supply strategy with revenue demand.
• Strong negotiation, influence, and communication skills in complex multi-country environments.
• Data-driven, analytical approach to decision-making and route optimization.
• Fluency in Spanish, English and Portuguese.

Nice to have

• Bachelor's degree in Telecommunications, Business Administration, or a related field (Master's degree preferred).
• Familiarity with core communication protocols and standards (e.g., SS7, ISUP, MAP, SIP).

Details

• Remote, based in Colombia or Brazil.
• Approximately 30% travel anticipated.
• Occasional in-person reporting on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.