Staff Data Analyst

Overview

As a Staff Data Analyst, you'll turn raw data into actionable insights that inform strategic decisions across GitLab's global Support Engineering organization. You'll design dashboards, reports, and data models that help leaders monitor performance, optimize costs, and improve customer outcomes.

What you'll do

• Own annual operating plan and capacity planning through data modeling and validation that support workforce and budget decisions.
• Build and maintain utilization and team-performance scorecards, including automated alerting that surfaces trends in real time.
• Analyze Support Economics, including cost-per-ticket modeling, self-service savings, and product quality costs.
• Develop performance indexes and heatmaps that identify product areas and customers using the most support resources.
• Lead dashboarding for AI adoption and return on investment, measuring the business impact of AI-driven initiatives across Support Engineering.
• Partner with go-to-market teams on predictive analytics and churn-prevention models that identify at-risk customers.
• Define and refine unified customer-schema requirements to create consistent data across systems and a single source of truth.
• Deliver Monthly Business Review telemetry, executive-ready reporting packages, recurring operational reports, and ad hoc analysis.

What you'll need

• Experience as a business intelligence analyst, analytics engineer, or in a similar data role.
• Experience partnering with Technical Support, Business Operations, Product Engineering, or similar organizations.
• Fluency in SQL, including complex multi-table joins, grouping and aggregation, common table expressions, and conditional filters.
• Hands-on experience building dashboards and reports in Zendesk Explore, Tableau, Looker, or similar business intelligence tools.
• Ability to translate ambiguous business questions into structured analytical frameworks.
• Ability to present findings clearly to technical and non-technical stakeholders.
• Ability to plan and prioritize work independently in a remote, cross-functional environment across time zones.

Nice to have

• Experience as a business intelligence analyst, analytics engineer, or in a similar data role in a software as a service or technology company.
• Experience with large language model-based tools.
• Experience with artificial intelligence and machine learning workflows.
• Experience with durable data solutions.
• Experience with analytics frameworks.
• Experience with in-depth data analysis.
• Experience presenting to senior leaders and executives.

Details

• Location: Bangalore, India.
• All roles are remote, although some roles may carry specific location-based eligibility requirements.
• The role is in a remote, cross-functional environment across time zones.
• The role partners across Support Engineering, go-to-market teams, Business Operations, and Product Engineering in an all-remote environment.
• Employment type: Full-time.