Staff Site Reliability Engineer, Tech Lead

Overview

Serve as a Staff Site Reliability Engineer and Tech Lead for an SRE pod supporting the Guidewire Cloud Platform. Provide deep technical expertise, cross-team architectural influence, and technical leadership while driving reliable, self-healing cloud operations.

What you'll do

• Serve as the primary technical authority for the SRE pod.
• Own the technical design for pod deliverables, oversee production deployments, and act as the final point of escalation for complex technical impediments.
• Design and implement systemic improvements to AWS and Kubernetes-based environments.
• Lead the creation of frameworks that prevent incidents across the organization.
• Break down high-level requirements into actionable technical tasks and protect the pod’s sprint goals.
• Write code in AI, Python, Go, or Java, conduct code reviews, and promote Clean Code and testing standards.
• Triage and assign work.
• Lead the development of automated runbooks, self-healing systems, and advanced CI/CD pipelines using Terraform and GitOps.
• Coach and mentor P1–P5 engineers and provide constructive feedback to support professional growth.
• Lead responses to high-severity incidents and facilitate blameless post-mortems.
• Identify opportunities to integrate AI/ML and data-driven insights into the Datadog/Resolve observability stack.
• Participate in and provide technical oversight for a 24x7 on-call rotation.
• Act as a high-level escalation point for complex production incidents and drive post-incident analysis to eliminate recurring issues.
• Take ownership of the pod’s technical roadmap, identify opportunities for automation, and serve as a technical resource for the team.
• Lead major cross-pod initiatives such as application migrations or upgrades, observability standards, or deployment-velocity improvements.
• Influence global cloud strategy and shape the future of SRE at Guidewire.

What you'll need

• 10+ years of experience in SRE, DevOps, or Software Engineering.
• At least 3+ years in a Staff-level, Technical Lead, Manager or Sr. Manager capacity.
• Expert-level command of the AWS ecosystem and Kubernetes (EKS) orchestration.
• A proven track record of managing large-scale, distributed cloud environments.
• Advanced proficiency in Infrastructure as Code using Terraform/CloudFormation.
• Experience with configuration management using Ansible/Puppet within a GitOps framework.
• A strong software engineering foundation and the ability to write production-grade code in Python, Go, or Java or with tools such as Claude Code, CodeEx or CoPilot.
• Deep experience building comprehensive monitoring, SLIs/SLOs, and tracing strategies using tools like Datadog, Prometheus, or Splunk.
• Proven ability to manage “up and out,” communicate technical risks to stakeholders, and collaborate with Product and Engineering managers to align reliability goals with feature delivery.
• Experience managing on-call rotations.
• A “safety-first” mindset and understanding that reliability is the most important feature of any product.

Details

• Location: Bangalore, India.
• Participate in a 24x7 on-call rotation.
• Provide technical oversight for production incidents and high-level escalation support.