Supply Chain: Logistics Partner Onboarding Functional Analyst

Overview

Supply Chain: Logistics Partner Onboarding Functional Analyst for HPE, supporting logistics partner onboarding across the spares supply chain network and helping implement scalable RMA and reverse logistics processes.

What you'll do

• Execute partner onboarding activities aligned to HPE processes, quality standards, and program governance expectations.
• Enable seamless B2B transactions using Rosetta Net and other industry integration protocols.
• Support RMA, customer returns, spares movement, and reverse logistics process implementation across global operations.
• Lead functional design for multiple returns, repair, exchange, refurbishment, scrap, warranty/non-warranty, and reverse logistics flows.
• Translate business requirements into functional specifications, integration requirements, process maps, user stories, configuration inputs, and test/cutover artifacts.
• Support logistics partner onboarding activities such as requirements gathering, message mapping, partner validation, and hyper care support.
• Develop and execute functional testing (SIT, UAT, end-to-end scenarios) and coordinate defect resolution.

What you'll need

• Bachelor’s degree in supply chain, Information Systems, Engineering, Business, or related field.
• Minimum 10 years of experience in reverse logistics, RMA, repair, logistics partner integration, or enterprise transformation roles in the high-tech industry.
• Proven experience as a Functional Analyst, Business Process Lead, Product Owner, Solution Consultant, or similar role in large-scale ERP/SAP transformation programs.
• Hands-on experience implementing RMA, customer returns, depot repair, warranty exchange, spares logistics, or reverse logistics processes for global operations.
• Extensive experience with B2B integration between enterprise platforms and logistics partners/repair partners/3PLs/carriers/fulfillment providers.
• Strong working knowledge of Rosetta Net standards and partner onboarding lifecycle including connectivity testing and production support.
• Expert understanding of RMA and reverse logistics process components including return authorization, inspection, triage, repair routing, stock disposition, and customer communications.

Details

• Work mode is Hybrid, with an average requirement of 2 days per week from an HPE office.
• Location: Bengaluru, Karnātaka, India.