Overview
Supply Chain: Logistics Partner Onboarding Functional Analyst for HPE, supporting logistics partner onboarding across the spares supply chain network and helping implement scalable RMA and reverse logistics processes.
What you'll do
- Execute partner onboarding activities aligned to HPE processes, quality standards, and program governance expectations.
- Enable seamless B2B transactions using Rosetta Net and other industry integration protocols.
- Support RMA, customer returns, spares movement, and reverse logistics process implementation across global operations.
- Lead functional design for multiple returns, repair, exchange, refurbishment, scrap, warranty/non-warranty, and reverse logistics flows.
- Translate business requirements into functional specifications, integration requirements, process maps, user stories, configuration inputs, and test/cutover artifacts.
- Support logistics partner onboarding activities such as requirements gathering, message mapping, partner validation, and hyper care support.
- Develop and execute functional testing (SIT, UAT, end-to-end scenarios) and coordinate defect resolution.
What you'll need
- Bachelor’s degree in supply chain, Information Systems, Engineering, Business, or related field.
- Minimum 10 years of experience in reverse logistics, RMA, repair, logistics partner integration, or enterprise transformation roles in the high-tech industry.
- Proven experience as a Functional Analyst, Business Process Lead, Product Owner, Solution Consultant, or similar role in large-scale ERP/SAP transformation programs.
- Hands-on experience implementing RMA, customer returns, depot repair, warranty exchange, spares logistics, or reverse logistics processes for global operations.
- Extensive experience with B2B integration between enterprise platforms and logistics partners/repair partners/3PLs/carriers/fulfillment providers.
- Strong working knowledge of Rosetta Net standards and partner onboarding lifecycle including connectivity testing and production support.
- Expert understanding of RMA and reverse logistics process components including return authorization, inspection, triage, repair routing, stock disposition, and customer communications.
Details
- Work mode is Hybrid, with an average requirement of 2 days per week from an HPE office.
- Location: Bengaluru, Karnātaka, India.
Read the full description and apply on the company’s own careers page.
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