Supply Chain Operations Senior Analyst

Overview

Supply Chain Operations Senior Analyst within the Supply Chain Planning team, responsible for end-to-end supply planning and execution, with a focus on Order Management and team leadership.

What you'll do

• Lead the team and support overall lead on delivery of program deliverables and interdependencies in an optimized manner.
• Assess, design, build and implement best practices on process, organization and technology for Order Management, from Order Creation to Order Fulfillment and financial settlement.
• Supervise day-to-day Order Management operations including order entry, incompletion resolution, allocation checks, VAS setup, release management and document distribution.
• Serve as level-1 escalation for order processing issues including missing prices, credit blocks, VAS timing conflicts and supply allocation exceptions.
• Oversee Claims processing activities ensuring SLA adherence.
• Manage Returns workflows including coordination of call tags, overage debit memos and SR processing, ensuring documentation is maintained in SAP.
• Prepare metrics and manage escalation process level 1.
• Engage with stakeholders on tactical matters, following up to collect data.
• Develop and deliver training to educate stakeholders on documented procedures and data flows.
• Execute audit compliance actions.
• Collaborate with business partners to verify and validate business rules and make revisions as required.
• Troubleshoot order processing service issues, validate result sets, recommend and implement improvements, and provide ad hoc reports and analyses.
• Assist with test strategy and execution, and execute scripts testing.
• Assist with data related technical issues and support data infrastructure needs.
• Support ad hoc requests and base business functions, and execute select project tasks.
• Execute error handling activities.
• Monitor team execution against Z-Curve automation targets and identify manual steps that can be streamlined or escalated to the Overall Lead for automation investment.

What you'll need

• Any graduation.
• 5 to 8 years of experience.
• Overall data experience with SAP Module.
• Hands-on experience with SAP SPM order entry and management.
• Working knowledge of incompletion resolution processes and credit block management in SAP SPM.
• Experience with Claims processing via CMS portal, including template upload and pricing verification.
• Familiarity with Returns handling including overage management, call tag creation and debit memo processing.
• Ability to monitor and report on shipping schedule management, release workflows and allocation reporting across regions.
• Experience using SAP BI for order and allocation reporting.
• Strong process orientation, attention to detail and ability to maintain quality.
• Strong analytic skills related to working with structured datasets.
• Ability to solve problems and apply logical thinking for accuracy, quality and peer reviews.
• Effective communication skills, oral and written, in US English; conversational Hindi.
• Experience in developing formulas and plans using MS Excel.
• Comfortable working independently and as part of a team.
• Basic business and/or technical knowledge and understanding of supply chain data elements, process and organizational support models.
• Ability to share lessons learned, best practices and other relevant information with other members of staff supporting the buyer.
• Good research and organizational abilities.
• Knowledge of Distributed Order Management for both on-line and physical network management.

Nice to have

• Familiarity with Python-based automation tools or Excel-based report automation.
• Select resources may need experience with technologies such as SQL and Tableau.

Details

• Location: Mumbai.