Support Analyst (7-9 yrs) Bengaluru

Overview

Support Analyst responsible for maintaining platform stability and providing technical support for Rates, Credit and FX IT systems in the banking, financial or capital markets domain.

What you'll do

• Focus on platform stability for Rates, Credit and FX IT systems.
• Work closely with Traders, Sales and Client teams to ensure technical support.
• Manage incidents and communicate with stakeholders.
• Manage changes and incidents via ServiceNow.
• Work closely with Development teams to fix recurrent issues and implement enhancements.
• Contribute to AI transformation by raising initiatives, creating practical use cases, contributing to governance, and leveraging AI to boost efficiency and achieve cost savings.
• Minimize manual tasks, automate processes wherever possible, and secure critical team operations to reduce human error triggers and impacts.
• Drive Production Excellence by enforcing stability, proactive monitoring, meeting incident volume and target resolution times, and fostering a problem-solving mindset to prevent recurrence.
• Systematically consider external client impacts when addressing Production issues or performing changes.
• Strengthen the control framework, remediate vulnerabilities, control access rights, and contribute to resiliency programs.
• Ensure data reliability across all referential and compliance with asset management frameworks, including ServiceNow tickets and ITAM recertification.
• Enhance communication and collaboration within Production and with ITO stakeholders and IT Group.
• Participate in global management of activities and teams.
• Maintain high-quality BAU and impactful deliverables.
• Communicate issues and risks promptly.
• Maintain vigilance and alertness for all Production activities.
• Focus on user access management, trade limits management and business-critical activities.

What you'll need

• 7-8 years of experience in the banking, financial, or capital markets domain.
• Analyst, Data Engineering or Support background.
• Functional knowledge of Settlements Securities.
• Calypso tool knowledge.
• BAU monitoring experience with Splunk, Geneos and logs.
• Scripting experience with Python, shell scripting and Autosys.
• ITIL knowledge and experience with ServiceNow, Jira, Excel and LLM.
• Ability to work with a global team across regions and work in a diverse environment.
• Excellent written and verbal communication skills.
• Ability to interact directly with traders.
• Bachelor's degree in engineering (B.E.) – EXTC, IT or Computer Science from a reputed university.
• First Class or Distinction grade.
• Consistent and good academic track record.

Details

• Location: Bangalore, India.