Support Engineer, SAP Basis (Evergreen)

Overview

Provide remote support for mission-critical SAP applications, with a focus on SAP Basis, troubleshooting complex issues and delivering fixes for global clients.

What you'll do

• Troubleshoot complex customer issues involving SAP applications and technology.
• Provide remote functional support and training for specialist SAP modules.
• Develop, test, package and deliver fixes for critical product defects.
• Create scripts to identify, analyze and correct data issues.
• Advise assigned accounts as a technical and functional advisor.
• Collaborate with virtual team members and contribute to knowledge-sharing tools and processes.
• Support a 24x7x365 organization, including occasional evenings, weekends and holidays.

What you'll need

• 5+ years of relevant SAP experience, particularly with SAP Basis.
• System administration experience with at least two of Linux, Solaris, AIX, HP-UX or Windows.
• Knowledge of databases including Oracle, MS-SQL, DB2, Sybase or SAP HANA.
• Expertise in SAP HANA architecture, installation, upgrades, performance tuning and migration.
• Experience with SLT installation, technical configuration, database sizing and performance.
• Fluent written and spoken English.
• Bachelor's degree in Computer Science or a related field, or equivalent experience.

Nice to have

• SAP certification.
• Experience with the SAP SWPM tool.
• Knowledge of SAP Industry Solutions or Country Specific Solutions.
• Consulting, global implementation or SAP S/4HANA full-life-cycle experience.

Details

• Remote role based in Brazil.
• Work from a home-based office in a virtual environment.