Support Program Manager, Partnerships

Overview

Support Program Manager, Partnerships to lead support readiness and operational programs for OpenAI’s cloud and strategic partnerships.

What you'll do

• Lead support readiness for new and existing cloud and strategic partnerships, including launch planning and ongoing execution.
• Develop support models with Engineering, Product, go-to-market teams, and external partners for technically complex products and integrations.
• Define partner-specific customer journeys, support workflows, escalation paths, ownership models, and cross-company handoffs.
• Identify operational and technical risks, align stakeholders, and drive improvements to strengthen customer experience.
• Establish success metrics and operating rhythms to monitor partnership health, launch readiness, and support performance.
• Use AI and automation to improve partner-related support workflows and scale operations.

What you'll need

• 8+ years of experience in program management, support operations, partnerships, or related roles.
• Experience working with engineering teams to translate technical requirements into operational plans.
• Experience with cloud platforms, cloud-provider partnerships, or technically complex enterprise products.
• Comfort navigating ambiguity and driving alignment across internal teams and external partners.
• Ability to move between strategic planning and hands-on execution with a focus on customer outcomes.