Overview
Support Program Manager, Partnerships to lead support readiness and operational programs for OpenAI’s cloud and strategic partnerships.
What you'll do
- Lead support readiness for new and existing cloud and strategic partnerships, including launch planning and ongoing execution.
- Develop support models with Engineering, Product, go-to-market teams, and external partners for technically complex products and integrations.
- Define partner-specific customer journeys, support workflows, escalation paths, ownership models, and cross-company handoffs.
- Identify operational and technical risks, align stakeholders, and drive improvements to strengthen customer experience.
- Establish success metrics and operating rhythms to monitor partnership health, launch readiness, and support performance.
- Use AI and automation to improve partner-related support workflows and scale operations.
What you'll need
- 8+ years of experience in program management, support operations, partnerships, or related roles.
- Experience working with engineering teams to translate technical requirements into operational plans.
- Experience with cloud platforms, cloud-provider partnerships, or technically complex enterprise products.
- Comfort navigating ambiguity and driving alignment across internal teams and external partners.
- Ability to move between strategic planning and hands-on execution with a focus on customer outcomes.
Read the full description and apply on the company’s own careers page.
