Support Specialist (Time & Attendance) - 1 year fixed term contract

Overview

A 1-year fixed term Support Specialist role in the Philippines, managing end-to-end Time and Attendance processes for multiple regions globally, supporting timesheet verification, payroll cut-offs, communication and process improvement.

What you'll do

• Process, validate, and reconcile manual Excel and digital (e.g., Zoho) timesheets across different countries globally.
• Verify hours worked, overtime, and leave records against shift schedules.
• Deliver timekeeping and leave management services by consistently meeting Service Level Agreements (SLAs) and accurately validating unpaid leaves for payroll processing.
• Monitor critical payroll cut-offs and enter verified hours into the system to prepare data for accurate payroll processing and invoicing.
• Handle mass communication to professionals and customers, including monthly timesheet submission reminders, approval reminders, and special holiday announcements.
• Proactively follow up with professionals and customer managers to resolve missing entries, unapproved overtime, and timekeeping discrepancies.
• Maintain and update tracking systems, Standard Operating Procedures (SOPs), and Local Work Instructions (LWIs).
• Map regional workflows to eliminate operational bottlenecks.
• Identify improvement opportunities and review existing work processes to enhance operational efficiency and professional/customer experience.
• Document regional process variations and recommend opportunities for standardization and automation.
• Manage organized digital repositories and maintain compliant timesheet records to meet regional regulatory standards (such as EU labor laws, US FLSA, and Australia's Fair Work Act 2009).
• Escalate high-complexity compliance cases to In-Country Leads, Managers, or Regional Senior HR Managers.
• Partner and collaborate closely with project teams on system/automation enhancement initiatives for the timekeeping process.
• Support process mapping, UAT, and implementation of approved enhancements, as required.
• Perform other job-related duties, projects, and ad hoc tasks as assigned by management or designated supervisors.

What you'll need

• Great understanding of timesheet rules and experience handling timesheets (both manual Excel and digital systems like Zoho) end-to-end.
• Ability to quickly digest intricate regulatory, HR, or financial processes across different global regions without getting overwhelmed by ambiguity.
• Proven ability to manage high volumes of data, prioritize tasks effectively, and execute with a high degree of accuracy.
• Track record in process mapping, workflow optimization, and writing clear, execution-ready documentation.
• Strong written and verbal communication skills to effectively remind, guide, and follow up with customers, professionals, and managers.

Details

• Location: Philippines (Remote-First).
• Working hours: 1pm - 10pm PHT to align with Central European Time Zone (strict requirement).
• Employment: 1 year fixed term contract, proposed start date 11 January 2027.
• Compensation varies based on qualifications, experience, education, and geographic location.