Sr HR Associate - Shared Services (9 month fixed term)

Overview

A 9-month fixed-term Sr Human Resource Associate role in G-P's Regional Shared Service Centre, supporting back-end HR, payroll and legal service providers for international entities, with a focus on APAC.

What you'll do

• Support key employee life cycle processes such as onboarding of new professionals, professionals' data management, absence management, visa renewals, transfers and offboarding.
• Prepare HR documentation, including employment contracts, contract amendments, HR policies, benefits and payroll enrollment documentation, country-specific onboarding guides, employment certificates and certification of termination.
• Organize and maintain employee records via the proprietary Platform, inputting, updating and maintaining customer and professional personal data and processing forms for new hires, status changes, benefits and terminations.
• Administer benefits on behalf of customers and professionals, including collaboration with brokers and insurers on benefits enrollments.
• Provide payroll data, including time and expense details, supporting payroll administration in close coordination with the payroll team and Local Payroll Provider.
• Carry out audits and checks on data changes to ensure accurate and timely payment for professionals.
• Participate in continuous improvement of HR processes and help keep standard operating procedures and policies up to date.
• Communicate effectively, verbally and in writing, with professionals and customers to explain and resolve queries and concerns.
• Ensure service excellence by following and committing to established SLAs and SOPs.
• Communicate and liaise with G-P partners and vendors, including insurance, local service, local payroll and pension providers, and internal G-P teams.
• Act as first point of contact for professionals and customers during onboarding and offboarding.

What you'll need

• 2-5 years of HR operations experience
• Detailed knowledge of HR procedures and policies
• Experience working within a Shared Services environment
• Excellent customer service skills
• Proficient in both written and verbal English, able to articulate clearly and effectively in various communication settings
• Literacy with MS Office
• A proactive 'test-and-learn' mindset, capable of quickly mastering and deploying new AI features and platforms in a fast-paced environment
• Demonstrated AI literacy, with the ability to integrate generative AI tools (e.g., Gemini, NotebookLM) into daily workflows to increase efficiency and output quality
• Resourceful, problem-solving abilities with a focus on identifying and/or resolving issues effectively
• Experience in stakeholder management, including building positive relationships with internal and external stakeholders
• Strong self-motivation, attention to detail and time management skills
• Ability to work in an international team with members in different locations, cultures and backgrounds
• Flexibility to accommodate different time zones based on customer and professional needs

Nice to have

• SSC experience
• Basic knowledge of labor legislation throughout the APAC region
• Knowledge and experience in handling offboardings

Details

• Location: Philippines (Remote-First)
• Employment type: 9-month fixed-term contract
• Ideally able to start immediately