System Administrator

Overview

Provide first-level technical support to end users in a Windows-based environment. Troubleshoot hardware, software, login, network, and system-related issues and manage user accounts through Active Directory.

What you'll do

• Provide first-level technical support to end-users via phone, email, or in person.
• Create, modify, and disable user accounts in Active Directory.
• Create, modify, and manage Security Groups based on business requirements.
• Manage Email/Distribution Groups, including membership updates and access changes.
• Perform Vulnerability Management, including reviewing and remediating vulnerabilities across all severity levels.
• Troubleshoot and resolve issues within a Windows domain environment, including login problems, profile issues, and network connectivity.
• Support patch management on laptops using Microsoft Software Center.
• Install, configure, and maintain software and hardware for end-users.
• Assist with system updates, software installations, and antivirus checks.
• Maintain documentation for IT procedures, support tickets, and troubleshooting steps.
• Coordinate with higher-level IT staff or vendors when necessary.
• Ensure timely resolution of incidents and requests, following SLAs.
• Educate users on best practices and basic IT procedures.

What you'll need

• 2+ years of experience in an IT helpdesk or desktop support role.
• Proficiency in Active Directory, including user account creation, password reset, and group policy basics.
• Strong understanding of Windows domain environments.
• Experience using Software Center for patching and application deployment.
• Knowledge of Windows 11 operating systems.
• Familiarity with ticketing systems like ServiceNow, Jira, or similar.
• Good troubleshooting and communication skills.
• Ability to work independently and as part of a team.
• BE / B.Tech in Computer Science, IT, or a related field; MCA; or BSc / MSc in Computer Science or Information Technology.

Nice to have

• CompTIA A+ / Network+ / Microsoft certifications, including MTA and MD-100.
• Basic networking knowledge, including IP, DNS, and DHCP.

Details

• Location: Chennai.
• Shift-based role with rotational shifts during the day.
• Saturday and Sunday shifts are compulsory, aligned with UK time.
• Two days off per week on a compensatory basis.
• No night shifts.