Systems Engineer

Overview

Palo Alto Firewall Operations Engineer responsible for operating, securing, and optimizing enterprise firewall infrastructure across on-prem and cloud environments. The posting notes the official job title will be Systems Engineer upon hire.

What you'll do

• Administer, maintain, and optimize Palo Alto Networks PA-Series/VM-Series firewalls and Panorama.
• Monitor firewall health, traffic logs, threat logs, and system performance to ensure stability and security.
• Configure and maintain firewall security policies, rules, and Panorama device group deployments.
• Troubleshoot firewall, connectivity, GlobalProtect, and configuration-related issues.
• Ensure high availability (HA) configurations and failover readiness.
• Improve operations by reducing MTTR, automating firewall management, and removing redundant/obsolete rules.
• Manage ITSM incidents, service requests, and change activities using ITIL practices.

What you'll need

• 3-5 years of hands-on experience supporting Palo Alto Networks Next-Generation Firewalls (PA-Series and VM-Series).
• Experience administering and managing Palo Alto Panorama in enterprise environments.
• Strong understanding of TCP/IP networking, routing, NAT, and VPN technologies (IPSec and SSL VPN).
• Deep knowledge of Palo Alto security technologies including App-ID, User-ID, URL Filtering, Threat Prevention, and GlobalProtect.
• Experience managing SSL/TLS certificates, decryption policies, and certificate lifecycle processes.
• Experience with automation, scripting, APIs, and Infrastructure as Code (IaC) methodologies.
• Familiarity with ITSM platforms and processes, including ServiceNow and ITIL frameworks.