Systems Engineer, Tech Foundations (Jira cloud)

Overview

Hands-on Systems Engineer who configures, maintains and continuously improves Airbnb's Atlassian platforms, owning end-to-end delivery of projects within the Jira Data Center deprecation and transition to Jira Cloud.

What you'll do

• Administer Jira Cloud Software (JSW), Jira Cloud Service Management (JSM) and associated Atlassian tooling, taking ownership of assigned parts of the environment to improve reliability and quality, following established configuration standards and governance
• Design and implement Jira configurations including custom workflows, issue type hierarchies, permission schemes, notification schemes, screens and field configurations aligned with Atlassian best practices, contributing independently to designs and seeking senior review where needed
• Deliver end-to-end migration workstreams within the Jira Data Center to Cloud program, such as migrating a set of projects or a configuration domain, coordinating with stakeholders on cutover readiness
• Configure Jira Service Management projects including SLAs, custom queues, JSM Forms, approval workflows and security schemes to support internal service delivery teams
• Build and maintain dashboards and reporting using native Jira Cloud tooling; Airbnb has elected to avoid Atlassian Marketplace products for information security, privacy and legal reasons
• Support and maintain Airbnb's custom Forge applications in partnership with supporting systems engineering teams
• Support Atlassian access management, user lifecycle management and license hygiene, and contribute to security posture improvements
• Partner with business stakeholders in requirements-gathering sessions, translate needs into configuration and automation solutions, and proactively highlight issues or risks
• Configure Atlassian Rovo AI agents and automation rules; evaluate trade-offs between delivery speed and long-term sustainability, and apply AI responsibly and in context
• Write and maintain automation rules using Jira's native Automation engine and JavaScript; use the Jira REST API for integrations, data imports and custom reporting
• Support testing cycles for platform changes and migrations; write and run test scripts, track defects, and ensure a rollback plan is in place before changes ship
• Participate in Agile ceremonies (sprint planning, retrospectives, standups) for platform-focused workstreams
• Keep system configurations, runbooks and knowledge base articles up to date to support operational continuity and self-service
• Participate in the on-call rotation, respond to Atlassian platform incidents, and contribute to post-incident reviews
• Identify and reduce technical debt over time; provide constructive input in design and configuration reviews, and help teammates learn through specific examples and timely feedback
• Participate in hiring and onboarding, delivering clear and timely feedback on candidates

What you'll need

• BE/B.Tech or relevant technical degree
• 3+ years of hands-on Atlassian administration experience, including Jira Software and Jira Service Management (Jira Cloud) in enterprise environments
• Solid working knowledge of Jira workflow design, including post functions, validators and conditions; strong command of JQL for filters, subscriptions, dashboards and board configuration
• Hands-on experience contributing to Jira migrations (Data Center to Cloud), including project configuration migration and data integrity validation
• Experience configuring Jira Cloud native tooling for reporting and planning
• Flexible to work in USA overlapping work hours
• Hands-on experience with the Jira REST API using tools like Postman (GET/PUT/POST) for data extraction, integration and reporting; maintaining integration touchpoints with Atlassian Cloud through service account creation and management
• Familiarity with integrating Atlassian tools with identity providers such as Okta and LDAP, and with user lifecycle and license management practices
• Exposure to Atlassian Rovo or other AI/ML capabilities in the Atlassian ecosystem, with an interest in applying AI thoughtfully and ethically
• Experience building Jira Automation rules; working knowledge of JavaScript and JSON for custom automation
• Working experience with Jira Service Management, including SLA configuration, JSM Forms, custom queues and approval workflows
• Experience writing and executing test scripts and documenting defects for platform changes or migrations
• Familiarity with Agile practices
• Clear written and verbal communication, with the ability to explain technical work to technical and non-technical stakeholders
• Ability to deliver autonomously in a remote-first, fast-moving environment and keep stakeholders informed of progress and blockers

Nice to have

• SAFe or Scrum certification
• Familiarity with complementary enterprise tools such as Slack, Asana, Figma, Airtable and Miro

Details

• Location: Bangalore, India
• Remote-first environment
• Flexible to work in USA overlapping work hours
• Participation in an on-call rotation