Systems Operations Engineer - Cloud Ops

Overview

Systems Operations Engineer in Cloud Ops at Wells Fargo, providing L2 production support and operational engineering for large-scale cloud-hosted applications and platforms.

What you'll do

• Participate in complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services.
• Identify opportunities for process improvements within technical support strategies and plans.
• Review and analyze technical queries to extract data, create standard databases, or perform limited programming to fine tune systems supporting low to medium risk technical deliverables.
• Present recommendations for resolving complex technical queries.
• Exercise some independent judgment to analyze performance trends and recommend process improvements while developing understanding of technical process controls or standards.
• Work as an internal consultant regarding use of tools and processes.
• Provide information related to supported system area to functional colleagues, internal partners and stakeholders, including internal customers.
• Provide L2 production support for cloud-hosted applications and platforms, including OpenShift Container Platform (OCP), Kubernetes-based workloads, GCP, Azure and related hybrid-cloud dependencies.
• Monitor application and infrastructure health using Splunk, Grafana, ThousandEyes, SPLOC-style synthetic and service-level alerts, and cloud-native monitoring; validate signal quality and tune noisy or false-positive alerts.
• Triage and resolve incidents involving pod restarts, CPU or memory saturation, failed mounts, network latency, storage, service errors, health-check failures, batch or CronJob failures, and application availability issues.
• Coordinate major and high-priority incidents across application development, platform engineering, storage, network, database, security and vendor teams; maintain clear technical updates, shift handoffs and escalation paths.
• Perform root-cause analysis and problem management for recurring issues; create or manage problem records, identify corrective actions, track remediation to closure and verify that fixes prevent recurrence.
• Support approved production changes, releases and deployments by validating readiness, implementation steps, rollback plans, monitoring coverage and post-change health checks.
• Execute operational actions such as pod restart or scaling, job restart, controlled failover, certificate validation, access verification and platform health checks in accordance with approved runbooks and change controls.
• Develop and maintain dashboards, alerts, health checks, runbooks, standard operating procedures and knowledge articles that improve first-time resolution and consistent 24x7 support.
• Automate repetitive operational tasks such as environment validation, log collection, health checks, alert enrichment, job recovery and common remediation using Python, PowerShell, Shell, Ansible or approved enterprise automation platforms.
• Participate in operational readiness and non-functional requirement reviews covering observability, logging, alerting, access, capacity, performance, backup, disaster recovery, resiliency and support-model readiness.
• Partner with SRE and Cloud COE teams to define and track service-level indicators, service-level objectives, availability, MTTR, incident recurrence, alert quality and automation coverage.
• Contribute to shift-left and self-healing improvements by documenting exact operational commands, safeguards, test evidence and failure conditions for candidate automation use cases.
• Support knowledge transfer, cross-training and shift coverage; provide concise handovers of open incidents, risks, pending actions and ownership.

What you'll need

• 2+ years of Systems Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Nice to have

• Bachelor's degree in Computer Science, Information Technology, Engineering or a related technical field.
• Experience operating applications across OCP, GCP and Azure in a regulated, highly controlled enterprise environment.
• Experience with CI/CD and deployment platforms such as Git, GitHub, Jenkins, Harness, Azure DevOps or equivalent tools.
• Experience with ServiceNow, Jira and Confluence for incident, problem, change, work tracking and operational documentation.
• Knowledge of SLI/SLO practices, error budgets, capacity planning, performance engineering, backup, disaster recovery and resiliency testing.
• Experience creating reusable automation, self-healing or event-driven remediation for repeat operational failure patterns.
• Familiarity with AIOps capabilities such as anomaly detection, event correlation, alert enrichment and automated incident response.
• Relevant certifications such as Red Hat Certified System Administrator/Engineer, Certified Kubernetes Administrator, Google Associate Cloud Engineer or Microsoft Azure Administrator Associate.

Details

• Location: Hyderabad, India.
• Hybrid work expectation: work from the office three days per week at an approved location, aligned to team and business needs.
• Ability to support assigned shifts, after-hours changes, production events, on-call rotations and weekend coverage when required.
• Follow all applicable information security, change-management, access-management, risk and regulatory requirements.
• Posting end date: 11 Nov 2026.