Systems Operations Engineer

Overview

Support the monitoring, operation and maintenance of critical technology platforms and services as part of the CT Platform Mission Control Team.

What you'll do

• Monitor production applications, infrastructure, and platform services using enterprise monitoring and observability tools.
• Acknowledge, triage, and coordinate incidents within established service-level targets.
• Perform initial troubleshooting and impact assessment to determine appropriate escalation and resolution paths.
• Work with application, infrastructure, platform, vendor, and support teams to restore services and resolve production issues.
• Perform system, application, batch, and platform health checks using approved monitoring procedures and tools.
• Analyze alerts, logs, performance metrics, and operational data to identify potential service issues.
• Support change deployments and post-implementation validation activities to ensure service stability.
• Maintain accurate incident records, troubleshooting notes, escalation details, and operational documentation.
• Create and update runbooks, knowledge articles, operational procedures, and support documentation.
• Identify opportunities for process improvements and automation of repetitive operational activities.
• Participate in Business Continuity Planning exercises, Command Centre activities, and high-volume event support.
• Contribute to operational reporting, trend analysis, and continuous improvement initiatives that enhance service reliability and customer experience.

What you'll need

• 2+ years of experience in production support, Mission Control, event management, systems operations, or a comparable technology operations environment.
• Experience monitoring production applications, infrastructure, batch processes, and platform services using tools such as ServiceNow, Splunk, AppDynamics, ThousandEyes, AutoSys WCC, or similar enterprise tools.
• Working knowledge of incident triage, troubleshooting, escalation, service restoration, and change management within established service-level targets.
• Working knowledge of Unix/Linux commands, Windows Server support, log analysis, and application or web-server troubleshooting.
• Understanding of ITIL practices, including Incident Management, Change Management, escalation, and service-level management.
• Experience creating and maintaining runbooks, knowledge articles, operational procedures, troubleshooting guides, and incident documentation.
• Experience supporting change deployments, Business Continuity Planning (BCP) exercises, high-volume events, major incidents, or Command Centre activities.
• Understanding of automation principles and the ability to identify opportunities to automate alert handling, health checks, incident triage, reporting, and repetitive operational activities.
• Strong analytical, problem-solving, verbal, written, and interpersonal communication skills.
• Ability to manage multiple priorities, collaborate across geographically distributed teams, and perform effectively in a dynamic production environment.

Details

• Location: Bengaluru, India.
• Participate in a 24x7 production-support environment, including rotational shifts, weekends, holidays, and on-call support, as required.
• Follow established operational, risk, security, compliance, change-management, and escalation procedures.
• Posting end date: 30 Oct 2026.