T&E Operations Analyst

Overview

Support the day-to-day execution of eBay's global Travel & Expense (T&E) program, covering expense reimbursements, corporate credit card operations, travel-related inquiries, policy compliance, and financial controls.

What you'll do

• Support daily travel and expense processes, ensuring accurate and timely expense reimbursements and issue resolution.
• Assist employees with Concur Travel and Expense, including system access, approvals, and transaction discrepancies.
• Support card administration, reconciliation, outstanding transactions, and cardholder inquiries.
• Review expenses for policy adherence, identify exceptions, and support SOX controls and audit requirements.
• Investigate reimbursement failures, payment rejections, and reconciliation issues in collaboration with AP and Finance.
• Monitor operational KPIs, analyse expense data, and prepare reports on compliance, aging, and outstanding transactions.
• Maintain SOPs, identify automation opportunities, and support system enhancements and UAT.
• Collaborate with internal teams and external partners to resolve inquiries and meet service-level expectations.

What you'll need

• Graduate or MBA, with relevant experience in T&E processes.
• Minimum 4 to 8 years of background in Procure to Pay / Accounts Payable domain.
• Experience in Travel & Expense is a must.
• Working knowledge of Concur.
• Strong working knowledge of SAP Concur Travel & Expense and T&E processes.
• Understanding of corporate credit card programs, expense reimbursements, and payment operations.
• Knowledge of T&E policies, SOX compliance, internal controls, and audit requirements.
• Strong analytical and problem-solving skills, with proficiency in Microsoft Excel and data reconciliation.
• Familiarity with SAP S/4HANA, Salesforce, ServiceNow, and other financial systems.
• Excellent verbal and written communication skills, with a strong customer-service mindset.
• Ability to manage multiple priorities, resolve operational issues, and meet established SLAs.
• Strong attention to detail, accuracy, and organizational skills.
• Ability to collaborate effectively with global stakeholders and cross-functional teams.
• Proactive approach to process improvement, automation, and continuous learning.

Nice to have

• Hands-on exposure to SAP S4 Hana and/or Ariba.
• Concur experience.

Details

• Location: Bengaluru, India.
• Hybrid work: required minimum 3 days work from office in a week.
• Open to work in late evening / night shifts.
• Willingness to support business during critical periods such as month-end and quarter-end.
• Looking for immediate joiners or candidates who can join within 30 to 45 days.