Talent & Learning Specialist

Overview

Talent & Learning Specialist on AVEVA's global Talent & Learning team, coordinating and executing learning programs (in person, virtual classroom and virtual independent learning) for the global AVEVA group, including AVEVA, RIB and ETAP employees. Works closely with assigned Talent & Learning program leads.

What you'll do

• Partner with the Talent & Learning team to understand business needs and deliver great learning experiences.
• Coordinate and administer programs, including vendor coordination, procurement, logistics and liaison with learners at every step.
• Plan, organize and coordinate training programs, workshops and webinars.
• Schedule training sessions and manage logistics, including venue arrangements, technology platforms, materials and vendors.
• Manage vendor and procurement processes and payments using the appropriate systems and processes.
• Handle participant registration, communication and enrolment processes.
• Be the first point of contact for program participant queries.
• Maintain accurate records of attendance, evaluations and other training-related data, including training brochures and other materials.
• Ensure learning communication channels (e.g. SharePoint, ServiceNow and intranet pages) are up to date.
• Set up and manage course, program and learning event evaluations, including distribution, reminders and closure.
• Use evaluation data to identify trends and improvement opportunities, and implement agreed improvements with the Talent & Learning program leads.
• Implement assessment strategies to measure the effectiveness of training programs.
• Generate reports on training metrics, participant feedback and other key metrics.
• Communicate training schedules, expectations and updates to relevant stakeholders.
• Facilitate virtual instructor led training, workshops or panel discussions as needed.
• Create and manage courses, programs and learning paths in Workday Learning, including third party content, ensuring adherence to data standards, catalogue management and a smooth learner experience.
• Provide learner and learning program manager support by addressing queries and troubleshooting issues submitted to a case/ticketing management system.
• Support reporting and analytics requests, both planned and on demand, including learning hours, learning spend, recharge and other talent data.
• Liaise with external training vendors to confirm schedules, session logistics, facilitator allocation and learner communications.
• Keep learning records up to date based on external vendor data.
• Manage procurement tasks for supplier onboarding, contract approvals, raising requisitions for POs and invoicing, preparing required documentation, following up on delays and queries, and tracking status.
• Maintain accurate records of procurement steps to support budgeting processes.
• Ensure learning delivery schedules are aligned with procurement timelines to avoid delivery risk.
• Create and maintain learning content, including presentations, videos and e-learning, with the support of subject matter experts.
• Uphold standards and tools for learning content, continuously improve the UX of systems, define and monitor catalogue governance and branding standards, and ensure learning is accessible to all learners from an inclusive perspective.
• Support maintenance and improvement projects for Talent & Learning systems, processes and policies.
• Participate in and/or follow industry and vendor webinars and newsletters to develop expertise in talent and learning methods, trends and technologies.

What you'll need

• A minimum of 5 years relevant work experience within Learning and Development, Talent Development, or Learning CoE environments.
• Experience of operating in a regional or global role.
• Must have experience working with a learning management system, preferably Workday Learning.
• Demonstrated ability to troubleshoot software issues.
• Strong Excel experience, including knowledge of PowerPivot and PowerQuery.
• Demonstrated ability to work independently and take initiative while also being an effective team member.
• Strong administration, time management and coordination skills, working on multiple activities with SLA deadlines.
• Ability to proactively problem solve.
• Demonstrated ability to build trusted relationships; interface and influence effectively at all levels of the organisation.
• Strong consulting, verbal and written communication and presentation skills.
• Attention to detail and accuracy.
• Ability to handle sensitive information in a confidential manner.
• Understanding of learning design principles and learner engagement.
• Ability to use approved AI tools to explore new and more efficient ways of working to improve the learner experience.
• Strong planning, coordination and organisation skills.
• Strong focus on efficiency, simplification and continuous improvement.
• Strong collaborative approach, with experience of working in a matrixed organisation.
• Analytical, logical and creative thinker.
• Proactive learner who investigates and evaluates solutions to program and technical questions.
• The ambition and drive to work at pace and meet challenging deadlines.
• Service excellence and team-oriented growth mindset.
• Ability to operate calmly and effectively under pressure.
• Comfortable decision maker.
• Enthusiastic and passionate team player.
• Acts with integrity and flexibility.
• Empathetic and customer focused towards the learner and the learner experience.
• Clear and concise communicator able to convey information to learners, vendors and the wider Talent & Learning team.

Nice to have

• Experience in a technical support or frontline support role, including use of ticketing tools.
• Basic facilitation experience (ILT/VILT).
• Basic experience with e-learning course creation/editing and video editing tools, to create and promote learning.
• Exposure to behavioural learning, leadership development, or early careers programs.

Details

• Location: Hyderabad, India (Hyderabad Office). Department: People Team. Job Level: C. Reports to the Talent & Learning Enablement Team Manager.
• Hybrid working pattern with 50% in office: usually 3 days a week in the Hyderabad office and 2 days a week working from home.
• Expected to shift working hours to incorporate some evening hours to coordinate with employees and team members in the US.
• Close working relationships with the Talent & Learning team, People Services and People Technology are essential.