People Systems Support Analyst

Overview

Reporting to the Core HR & Systems Support Owner, this role supports the day-to-day administration, troubleshooting and resolution of complex functional and technical issues in HR Technology systems, primarily Workday HCM integrated into the broader Global Operating Model. The role is the first point of contact for employee enquiries escalated by the Global Virtual Hub.

What you'll do

• Serve as primary Workday HCM administrator across Core HCM, Compensation, Absence, Time Tracking, Recruiting, Talent & Performance, and Business Process Configuration.
• Assist with configuration of technical changes within Workday as directed by the Core HR & Systems Support Owner.
• Administer bulk upload activities via EIB inbound integrations and Org Studio, as escalated by the Global Virtual Hub.
• Support continual improvement initiatives within Workday HCM and its interaction with associated core modules.
• Serve as escalation point for HR Operations Teams and provide Workday transactional support and training to the Global Virtual Hub.
• Assist the People Systems Lead and Product team with system initiatives, cross-functional projects, coordination across teams, and ad-hoc business requirements.
• Support training and knowledge transfer to team members and stakeholders.
• Troubleshoot and resolve Workday ERP functional issues, technical issues, configuration defects, and system-related challenges.
• Act as liaison between Global HR Operations and HR Tech Product Teams to meet business needs and support service delivery.
• Support comprehensive unit testing before partnering with the Tech Assurance team for system test and UAT.
• Collaborate with HR, business stakeholders, and IT teams to resolve queries and support Workday HCM solutions and associated People Systems ERPs.
• Act as first point of contact for system-related queries escalated by the Global Virtual Hub, through to resolution.
• Provide first-line technical support, liaising with HR Operations Teams, End-Users, Business Stakeholders, Customer Experience and Centre of Excellence teams.
• Assist with administration of new HR technologies (Workday, Docusign, Beamery, Glantus, etc.) globally.
• Support global HR processes and enterprise-scale Workday HCM environments and assist with implementation of new HR technologies globally.
• Communicate technical and functional concepts effectively to both technical and non-technical audiences.
• Participate in team meetings, issue log calls, and product and project meetings to support business delivery and knowledge sharing.

What you'll need

• Good experience in Workday HCM configuration, maintenance, production support, and enhancements.
• Exposure to ticketing and case management tools such as HR Help, Salesforce, JIRA etc.
• Fair understanding of Workday HCM business processes and global HR operations within enterprise-scale environments.
• Strong analytical capabilities with the ability to troubleshoot and resolve complex functional and technical issues, with developing problem-solving abilities.
• Excellent verbal and written communication skills; ability to convey technical concepts to non-technical audiences.
• Ability to work cohesively as a strong team player and work effectively within a range of stakeholders and People Technology teams.
• Willingness to upskill in technology and learn new skills and systems; ability to operate and partner within a People Technology team and self-manage and monitor workload effectively.

Nice to have

• Familiarity with business processes (joiner, mover, leaver), organizational structures, and integrations (EIB inbound, Org Studio).
• Knowledge of SDLC.

Details

• Location: Hyderabad, India (Hi-Tech City office).
• Hybrid model: 2 office days per week.
• Preferred experience level: 3 to 5 years of Workday techno-functional expertise.