Team Lead Software Systems Engineering

Overview

Lead Site Reliability Engineer supporting Sabre's PNR SRE Team and the operations of the Reservations suite of products. The role focuses on service stability and reliability, automated delivery, release velocity, SRE practices and customer experience.

What you'll do

• Provide application on-call support in 8–12-hour shifts, one week at a time, responding to system alerts and pages, troubleshooting issues, and taking action when needed.
• Participate on incident bridges and lead investigation of severe issues affecting customer experience.
• Review, execute, validate and monitor changes to ensure stability and address risks.
• Build alerting and monitoring solutions for new or existing services in GCP and other observability tools.
• Continuously improve reliability through SRE practices such as blameless postmortems, building SLIs for CUJs, reducing toil and increasing automation.
• Support development partners with infrastructure deployments, CI/CD pipelines and other non-functional requirements to be production-ready.
• Take ownership of services, address risks and handle KTLO tasks including managing infrastructure currency, PCI audits, capacity monitoring and cost optimization.
• Provide technical mentorship and cultural and competency-based guidance to teams.

What you'll need

• Knowledge of Google Cloud Platform.
• Analysis, debugging and troubleshooting skills, with persistence in problem solving.
• Good collaboration within the team and with teams across the organization.
• Understanding of CI/CD concepts.
• Familiarity with Jenkins.
• Understanding of container orchestration technologies, including Docker and Kubernetes.
• Knowledge of Linux/UNIX, Terraform, shell scripting and networking.
• Familiarity with monitoring and alerting tools including AppDynamics, Google Cloud Ops, Datadog, Prometheus, Grafana and Elasticsearch.
• Experience with the Change Management process.
• Very good written and verbal English communication skills.
• Willingness to learn.
• Self-discipline and commitment orientation.

Nice to have

• Understanding of databases including relational databases, Oracle, Couchbase, Datastore and Spanner.
• Java development experience.
• Experience with Sabre Change Management process, ServiceNow and runbooks.
• Google SRE knowledge.

Details

• Location: Bengaluru, Karnataka, India.
• Application on-call support involves 8–12-hour shifts, one week at a time.