Overview
Tech Lead Software Engineer for the AI Ops & Support Pod, leading production support for Southwest’s AI and agentic capabilities.
What you'll do
- Set the technical bar for enterprise AI and agentic platforms in production.
- Lead L2/L3 engineering and drive SRE practices at scale.
- Provide technical oversight for performance testing against non-functional requirements.
- Plan and oversee application deployment activities in non-production and production environments.
- Investigate new technologies to improve applications and development activities.
- Mentor and coach the development team on architecture, design, development, and operations topics.
- Lead incidents into durable improvement by turning recurring issues into permanent fixes.
What you'll need
- 8+ years of relevant software engineering experience.
- Advanced knowledge of software development methodologies, practices, and technologies.
- Advanced knowledge of at least one programming language and general knowledge of additional programming languages.
- Knowledge of project management methodology and principles.
- Strong analytical and problem-solving abilities with a proactive mindset.
- Ability to communicate clearly to technical, non-technical, and leadership audiences.
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field and/or equivalent training.
Nice to have
- End-to-end ownership of production support or SRE for cloud-based AI/agentic/ML systems.
- SRE patterns at scale including SLOs, error budgets, blameless post-mortems, and MTTR reduction.
- AWS experience for AI workloads (EKS, ECS, Lambda, API Gateway, IAM, VPC, CloudWatch).
- Observability tooling for distributed systems (Datadog, CloudWatch, OpenTelemetry, Prometheus).
- MLOps/AIOps and AI eval/drift monitoring tools (MLflow, SageMaker, Bedrock, Ragas, TruLens, Evidently).
- Runbook and playbook authorship for consistent resolution and shift-left knowledge transfer.
Details
- Location: Hyderabad office (mentioned in the description).
- Team operates AI and agentic capabilities “around the clock” from an SLA and outcomes-based perspective.
- May require extended hours as needed.
Read the full description and apply on the company’s own careers page.
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