Technical Account Manager, Inside Sales

Overview

The Technical Account Manager (Inside Sales) actively drives the sales process with direct and channel customers, articulating Qualys technology and product positioning to business and technical users and ensuring customer satisfaction through all stages of the sales cycle.

What you'll do

• Provide product and technical support for assigned accounts.
• Support, manage and sell to SMB customers within a defined geographic territory.
• Drive a culture of success through product expertise and positive account management.
• Provide accurate forecasting on the sales pipeline.
• Monitor the quality of all services Qualys delivers to the customer by conducting QBRs (Quarterly Business Reviews), ensuring technology adoption and discovering upsell opportunities.
• Engage with channel partners and provide accurate renewal quotes.
• Raise necessary alerts for the customer's business or technical situation in a timely manner.
• Work closely with customers to grow and expand the implementation and integration of Qualys products and services.
• Act as customer advocate with a focus on improving customer contentment.
• Identify all technical and business issues of aligned accounts to ensure customer satisfaction.
• Establish and maintain strong relationships throughout the sales cycle.

What you'll need

• Security and/or networking background while performing an engineering, administration, or support role with 3-6 years of experience.
• Strong technical background and an excellent work ethic with a "make it happen" attitude.
• Excellent written and verbal communication skills.
• Works well in small group settings.
• A strong desire to be a customer-facing, technical solution expert.
• Extensive use of CRM (preferably salesforce.com) to maintain accurate activity, contact and account information of all customers.
• Ability to work rotational hours supporting global customers.

Nice to have

• General knowledge of current IT security fields including Firewall, Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Vulnerability Management, Network Scanners (Nessus, nmap, Scan alert, ISS Internet Scanner), PCI, Policy Compliance/GRC-IT and Audit Tools.
• General knowledge of desktop and server operating system configuration, TCP/IP networking hardware, protocols, and LAN configuration.
• Knowledge of LAN and WAN technologies, network design, and web security architectures.
• Ability to understand network and security infrastructure elements and advise how best to use Qualys products on cloud platforms.
• 4-6 years of equivalent experience in consulting or account management.
• Pre-sales experience in computer networking, information security or public clouds.
• Candidates from STEM backgrounds.

Details

• Location: Pune.
• Rotational hours supporting global customers.