Technical Account Manager

Overview

The Technical Account Manager (TAM) is the primary post-sale point of contact for assigned accounts, blending commercial ownership with hands-on cybersecurity expertise to ensure clients realize continuous value from CloudSEK's platform. This is a travel-intensive role requiring at least 60% travel to customer sites.

What you'll do

• Manage and nurture relationships with assigned accounts, ensuring high satisfaction and retention
• Be a trusted advisor to clients
• Develop and execute engagement strategies for key stakeholders (CXOs, CISOs, procurement teams, partners/distributors)
• Foster customer champions to drive advocacy and referrals
• Source referrals and participate in revenue generation and customer marketing events
• Conduct QBRs, ABRs, and EBRs to assess and enhance customer engagement
• Triage platform findings and report threat insights to clients frequently
• Provide expert guidance on threat intelligence, data leak prevention, and cybersecurity issues
• Act as a security analyst, offering insights and recommendations based on platform-generated threats
• Conduct configuration reviews and provide product enhancement recommendations
• Drive 100% adoption of CloudSEK's solutions with customer security teams
• Conduct independent product walkthroughs using battlecards/collateral
• Collaborate with the POC team for quick technical and financial wins
• Identify upsell/cross-sell opportunities; own renewals and expansion in assigned accounts
• Collaborate with partners/distributors for smooth renewals and account expansion
• Ensure on-time renewals to reduce churn and increase NRR every quarter
• Gather and analyze customer feedback for product development
• Collaborate with cross-functional teams to drive product and delivery enhancements
• Maintain accurate records of customer interactions/activities in CRM
• Share knowledge, conduct training sessions, and write internal articles

What you'll need

• 3+ years of experience in the cybersecurity industry, in a client-facing role such as Account Management, Customer Success, Technical Account Management, or Security Consulting
• Proven track record of managing renewals, driving upsell/cross-sell, and owning revenue targets (NRR/retention) for enterprise accounts
• Experience engaging with senior stakeholders (CXOs, CISOs) and navigating procurement/partner ecosystems
• Working knowledge of cybersecurity concepts: threat intelligence, digital risk protection, data leak prevention, attack surface management, or brand/fraud monitoring
• Ability to independently interpret security findings/alerts and translate them into client-facing recommendations
• Comfortable conducting product demos, configuration reviews, and technical walkthroughs without heavy pre-sales/engineering support
• Familiarity with SaaS security platforms and their integration into customer security workflows
• Strong executive communication and presentation skills, able to run QBRs/ABRs/EBRs with CXO/CISO audiences
• Consultative, advisory selling approach that balances customer advocacy with commercial outcomes
• Analytical mindset for triaging findings, spotting expansion opportunities, and analyzing customer feedback
• Proficiency with CRM tools for pipeline and account record management
• Strong stakeholder management and cross-functional collaboration skills
• Willingness to travel extensively (60%+) to customer sites
• Bachelor's degree in a relevant field (Computer Science, IT, Cybersecurity, or related)

Nice to have

• Prior exposure to BFSI or other regulated-sector clients
• Relevant certifications (e.g., CEH, Security+, CISM)

Details

• Location: Bengaluru, Karnataka, India
• Travel: at least 60% travel to customer sites