Technical Associate - Service Desk 5A

Overview

Technical Associate for Service Desk providing end-user IT support, handling service desk tickets, and coordinating updates, troubleshooting, and user guidance.

What you'll do

• Resolve end-user enquiries and application/tool problems through commuting with users.
• Own and manage all ServiceNow tickets within the assigned queue.
• Coordinate content update processes within an application.
• Work with 2nd-level contacts to help resolve issues.
• Support documentation of FAQs and known issues via KB articles and user guides.
• Provide technical support for hardware, software, and network-related issues.
• Install, configure, and maintain computer systems and peripherals.

What you'll need

• Bachelor’s degree in one of: Computer Engineering, Database Management, Information Systems, Information Technology, or Network Engineering.
• Certifications: CompTIA Security+ (Required).
• English proficiency at Advanced (C1).
• Skills listed: IT Service Desk.

Details

• Job Type: Regular.
• Work mode: Office work.
• Work shift: Rotating (India).