Technical Lead, IT Infrastructure

Overview

Lead and deliver IT infrastructure projects and day-to-day management of servers, storage, network and security systems, with leadership of a technical team.

What you'll do

• Participate in or lead IT Infrastructure projects.
• Provide day-to-day management of all infrastructure components, including Servers, Storage Systems, Network Infrastructure, and Security Applications.
• Maintain and develop data center architecture to keep pace with business performance requirements.
• Create and maintain supporting documentation, including Infrastructure diagrams, Data Flow Diagrams, Build/Configuration, Disaster Recovery Plans, and IT policies and procedures.
• Coordinate with key stakeholders to identify future needs and requirements and develop future state architecture.
• Translate business needs into technology requirements and define infrastructure standards and principles.
• Provide level 3 technical expertise for projects and issues related to server infrastructure.
• Ensure the security of information technology assets, data, network access, and backup systems, and implement monitoring and alerting systems to verify the security of internal and external systems.
• Streamline processes and continuously improve team efficiency and service to internal customers.
• Provide input and assistance to the management team on information technology strategies and software considerations.

What you'll need

• University Degree or Diploma in Computer Science, Information Technology, Computer Networking, Engineering, or related technical field.
• 6+ years of experience in design, administration, management, and configuration of enterprise server and network infrastructure in a multi-domain environment, including at least 2 years leading or mentoring a technical team.
• Demonstrated experience leading distributed or regional technical teams, with a track record of improving delivery throughput, quality, and consistency.
• In-depth knowledge of Windows desktop and server operating systems, client/server software and hardware, virtual operating environments, and network infrastructure technologies.
• Strong hands-on expertise across Windows Server, Active Directory (ADDS, ADCS), DNS, DHCP, NPS, Sites and Services, Failover Clustering, and RDS.
• Experience and knowledge of Linux server administration and related services.
• Experience with virtualization platforms including Microsoft Hyper-V and/or VMware.
• Experience and knowledge of SAN technology and administration (Pure Storage, iSCSI, Fiber Channel).
• Working knowledge of Microsoft Azure and/or AWS including compute, networking, storage, IAM, and PaaS services.
• Hands-on experience with Microsoft 365, Microsoft Teams, and Entra ID (Azure AD) including Conditional Access, MFA, and hybrid identity with AD Connect.
• Experience and knowledge of automation and scripting using PowerShell and/or Python.
• Experience with monitoring and observability tools such as Zabbix, SCOM, or PRTG, including escalation processes and procedures.
• Working knowledge of system vulnerabilities, endpoint security, patch management, and security frameworks such as CIS Benchmarks, ISO 27001, and SOC 2.
• Excellent troubleshooting and problem-solving skills with a structured approach to root cause analysis.
• Proven ability to mentor, coach, and train others, and to hold a team to a high technical standard.
• Strong customer focus, ownership, urgency, and drive.
• Strong communication, organization, and stakeholder management skills across technical and non-technical audiences.
• Must hold a relevant, current industry certification in Microsoft Azure, AWS, Windows Server/infrastructure, or an equivalent technology area.

Nice to have

• Exposure to infrastructure-as-code tooling such as Terraform.
• Experience with source control and DevOps practices using Azure DevOps, GitHub, or BitBucket.
• Familiarity with AI-assisted IT operations and modern AI tools, with an understanding of how AI can be practically applied to infrastructure administration, automation, troubleshooting, and operational workflows.

Details

• Location: Gurgaon, India.
• Some evening and weekend work will be required (as required).
• Ability to provide 24-hour on-call and on-site emergency support (as required).