Technical Product Support Specialist I

Overview

Technical Product Support Specialist I on the Offers, Pricing and Revenue Management team within Sabre's Customer Care organization, supporting airline and agency customers on airfares issues.

What you'll do

• Provide specialized Pricing, Shopping and Fares support to Sabre customers, suppliers, and partners.
• Analyse mid to high complexity airfares issues in both real-time and certification environments using diagnostics and database visualization tools.
• Determine and recommend corrective actions, highlighting priority of required system fixes based on financial impact and system usability levels.
• Safeguard Sabre's Fare Guarantee Policy commitments by providing timely and thorough Agency Debit Memo research.
• Support development and marketing staff by assisting with functionality questions, addressing testing issues, and training on new products.
• Assist with all delivery planning aspects for deployment of a service or product.
• Track problems and escalate to other technical levels and teams.

What you'll need

• Strong analytical and problem-solving skills.
• Self-motivated and able to work under minimal supervision.
• Readiness to learn airline fares system.
• Excellent English communication skills.
• Excellent interpersonal and teamwork skills.

Nice to have

• Previous travel industry experience.
• Basic understanding of Sabre APIs/ATPCO.
• Knowledge of Sabre GDS.

Details

• Location: Bengaluru, Karnataka, India.
• Team members may collaborate across functional areas and support different domains to ensure operational continuity and effective issue resolution.