Technical Program Manager

Overview

Own end-to-end delivery of complex, high-value enterprise programs for large US utility customers, acting as the trusted customer-facing point of contact for program teams and executive sponsors.

What you'll do

• Lead end-to-end delivery of a portfolio of complex enterprise programs, from kickoff through go-live and adoption, involving large-scale data ingestion (LiDAR, GIS, asset data), model builds, integrations and value driven use cases
• Be the primary point of contact for customer program teams and executive sponsors, building trusted relationships at every level
• Run program governance, including steering committees, executive updates, status reporting and decision logs
• Define scope, milestones, dependencies and success criteria, and keep programs on track by coordinating across Customer Success, Product and Engineering
• Plan ahead for risks and dependencies, and guide stakeholders through key decisions with clear options and trade-offs
• Champion change with customers through stakeholder alignment, training and adoption plans, so new workflows become part of how teams work
• Apply and improve program management standards, templates and reporting across the US team
• Identify opportunities to use AI and automation across the delivery lifecycle, such as status reporting, data validation and project setup, and help the team adopt them

What you'll need

• 5+ years in technical program or project management, delivering complex enterprise software, data or infrastructure programs
• Significant customer-facing experience, comfortable leading the room with senior stakeholders and building lasting trust
• A consistent record of delivering multi-stakeholder programs on time and to a high standard
• A natural change leader who has helped customers and teams adopt new tools, processes or ways of working
• Technical enough to go deep with engineers on data pipelines, integrations and cloud platforms
• Comfortable working at multiple altitudes: shaping program strategy with executives one day, unblocking execution on the ground the next
• Confident with data, tooling and project management tools (e.g. Fibery, Jira, Asana), and a practical user of AI tools to improve how work gets done

Nice to have

• Python or SQL skills are highly regarded
• Experience in utilities, energy, GIS or LiDAR is a plus but not essential

Details

• Location: USA, remote
• Works with the US utility customer base