Technical Program Manager II

Overview

Technical Program Manager-II role supporting the lifecycle of product development and delivery of UKG's SaaS-based products, working with cross-functional teams.

What you'll do

• Assist in driving the value stream in delivering in collaboration with other Value Stream leads, including Technical Program Managers and Program Leads.
• Participate in value stream events, process improvement initiatives, and optimization efforts to enhance delivery efficiency and customer satisfaction.
• Drive the definition and execution of project and program activities, including scope definition, planning, scheduling, tracking, risk management and reporting.
• Work closely with cross-functional teams to ensure alignment with project goals and timelines.
• Apply familiarity with software development processes to guide project planning and execution, ensuring adherence to best practices and standards.
• Maintain and review project metrics and documentation, including flow metrics, backlogs, project plans, meeting minutes, action items, and other artifacts as needed.
• Provide regular updates on overall progress, milestones, and key metrics to stakeholders as aligned with Agile principles.
• Collaborate with internal and external stakeholders, including product managers, engineering teams, and customer support, to facilitate communication and ensure clarity of expectations.
• Analyze complex challenges that arise during project execution, identify root causes, and drive development of innovative solutions to overcome them.
• Contribute ideas and suggestions for process improvements and optimization initiatives, and actively participate in retrospectives and lessons learned sessions.

What you'll need

• Bachelor's degree or bootcamp equivalent in Computer Science, Engineering, Information Technology, or related field.
• 3-5 years of experience in a technical role within the software industry, with exposure to Agile methodologies, project and program management concepts.
• Strong analytical and problem-solving skills, with the ability to understand complex technical issues and translate them into actionable plans.
• Good communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and build positive working relationships.
• Organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously.
• Enthusiastic about learning and willing to take on new challenges in a fast-paced, dynamic environment.
• Able to perform in a hybrid-office role, requiring three or more days per week in the office.

Nice to have

• Experience with UKG Product Suites, Payroll or Payment Services knowledge.
• Ability to leverage a customer-centric lens to represent the customer's needs and preferences, where applicable.
• Out-of-the-box thinker and results-driven problem solver, who is excited to dive into tough problems, and committed to delivering clear business outcomes.
• Continuous learning approach, including the ability to ask relevant questions to understand requirements and context, as well as ability to receive and incorporate feedback.
• Experience with Claude, Co-pilot, JIRA, Confluence, PowerBI.
• Preferred certifications include: PMP, PgMP, PMI-ACP, CSM, LPM.

Details

• Location: Noida, UP, India.
• Work mode: Hybrid, requiring three or more days per week in the office.