Technical Specialist - CFirst

Overview

Technical Specialist in the CFirst Center providing after-sales technical service, emergency support for grounded aircraft, and technical consultations and maintenance for Pratt & Whitney Canada (P&WC) engines in operation.

What you'll do

• Provide technical, logistical, and commercial assistance for issues affecting P&WC engines in operation, ensuring fleet availability.
• Work closely with other P&WC organizations and external suppliers to ensure customer issues are resolved quickly, including issues involving spare parts, rental engines, Programs, DAA, service investigation, executive team.
• Document and track the progress of each case through the CRM (Customer Relationship Management) system for all customer interactions, from initiation to closure.
• Drive timely resolution of AOG and other urgent cases, targeting a return to service within 24 hours where operationally feasible.
• Respond promptly to urgent customer requests, assess priorities, and engage the appropriate P&WC technical and operational teams.
• Initiate contact with relevant P&WC groups during AOG or urgent events.
• Share technical knowledge and collaborate with colleagues to strengthen P&WC product expertise and improve case resolution.
• Be a key player in fulfilling workforce needs and providing shift coverage when required.

What you'll need

• Bachelor's degree and a minimum of 5 years of experience in aircraft maintenance, OR an associate's degree and a minimum of 7 years of experience in aircraft maintenance, OR in lieu of a degree, a minimum of 9 years of prior relevant experience.
• U.S. Person status required (lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or protected individual as defined by 8 U.S.C. 1324b(a)(3); U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status are considered U.S. persons).

Nice to have

• Previous experience in engine assembly, test benches, inspection, or Mobile Repair Team/AOG response.
• Strong understanding of turbine engine operations and aircraft systems.
• Bachelor's degree in mechanical or aerospace engineering.
• A&P license.
• Ability to work in a team environment.
• Excellent problem-solving and customer service skills.

Details

• Remote role; works primarily offsite (from home). Manager may discuss a degree of onsite presence for those within a reasonable commute of an RTX site. Candidates may be asked to attend select interview steps in-person at an office location.
• Full-time position with a rotating schedule: 3 days on day shift (6am-6:15pm), 3 days off, 3 days on night shift (6pm-6:15am), 6 days off; rotation runs through weekdays, weekends, and holidays.
• U.S.-based role; if the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits apply.
• Security clearance: none/not required.
• Salary range: 86,800 USD - 165,200 USD.