Senior Windows Engineer - Managed Services

Overview

Senior Windows Engineer for CDW's Managed Services team, providing senior-level operational support for Microsoft Windows environments across Managed Services customers. Focused on Windows engineering, ticket queue management, service monitoring, incident resolution and break-fix support rather than solution design or architecture.

What you'll do

• Own and manage Windows engineering tickets and service requests through resolution, providing timely and accurate status updates.
• Monitor Windows services and infrastructure, respond to alerts, identify emerging issues, and take appropriate corrective action.
• Troubleshoot and resolve complex break-fix issues involving Windows Server and related enterprise services.
• Serve as a senior escalation point for incidents that require advanced Windows troubleshooting and problem-solving.
• Administer and support Windows Server environments, including physical, virtual, and cloud-hosted systems.
• Support Active Directory, Group Policy, DNS, DHCP, certificate services, authentication, and related Windows services.
• Use PowerShell and other tools to automate routine support, reporting, health-check, and remediation activities.
• Support patching, upgrades, configuration changes, lifecycle activities, and maintenance in accordance with change-management requirements.
• Assess the broader impact of incidents and technical changes across connected systems, customer teams, and other technology towers.
• Communicate clearly with customers and internal teams regarding issues, risks, dependencies, progress, and resolution.
• Document troubleshooting steps, resolutions, support procedures, knowledge articles, and operational standards.
• Collaborate with infrastructure, cloud, security, networking, application, and service delivery teams in a multi-technology Managed Services environment.
• Mentor other engineers and share technical knowledge and operational best practices.
• Participate in a scheduled on-call rotation to support service availability outside standard business hours.

What you'll need

• Bachelor's degree in Computer Science, Information Technology, or a related field and at least 7 years of relevant infrastructure engineering experience, or equivalent professional experience.
• At least 5 years of experience administering and supporting Windows Server in enterprise environments.
• Strong experience troubleshooting Windows infrastructure incidents and resolving complex operational issues.
• Strong experience with Active Directory, Group Policy, DNS, DHCP, Windows security, certificates, and identity services.
• Experience creating PowerShell automation for operational support, reporting, health checks, and remediation.
• Experience with Windows virtualization, clustering, patching, configuration management, monitoring, backup, and recovery technologies.
• Experience working with ticketing systems, managing an engineering queue, and meeting service-level commitments.
• Experience supporting business-critical services within Incident, Problem, and Change Management processes.
• Strong communication and customer-service skills, including the ability to explain technical issues to technical and non-technical audiences.
• Ability to evaluate problems from multiple perspectives, anticipate downstream impacts, identify affected stakeholders, and communicate proactively.
• Ability to manage multiple priorities, work independently, document solutions clearly, and collaborate across technical teams.
• Willingness to participate in an on-call rotation.

Nice to have

• Experience supporting Windows environments in a Managed Services, multi-customer, or enterprise operations setting.
• Experience with Microsoft Azure or hybrid Windows environments.
• Experience with Hyper-V, Windows Server Failover Clustering, Microsoft Configuration Manager, Windows Server Update Services, Azure Update Manager, Microsoft Intune, or comparable tools.
• Experience with Azure Arc, Azure Monitor, Log Analytics, Microsoft Defender for Cloud, Microsoft Sentinel, or System Center Operations Manager.
• Experience supporting Remote Desktop Services, Internet Information Services, file services, print services, or Windows-based application platforms.
• Experience with enterprise backup, replication, disaster recovery, and business-continuity technologies.
• Microsoft certification in Windows Server, Azure administration, security, or a related technology.
• ITIL Foundation certification.

Details

• Location: Remote, USA.
• Participation in a scheduled on-call rotation outside standard business hours.
• Pay range: $106,000 - $150,000 depending on experience and skill set; salary ranges may be subject to geographic differentials.
• Annual bonus target of 10%, subject to terms and conditions of plan.