Technical Support Engineer L2 – Switching

Overview

L2 Technical Assistance Centre role supporting HPE Networking's Juniper-based campus and data-center products (EX, QFX and QFabric) and related technologies.

What you'll do

• Demonstrate ownership of customer-reported issues until resolution.
• Understand customer impact, prioritize, and communicate effectively between various stakeholders.
• Contribute to new product/feature readiness, knowledge creation, quality/continuous improvement initiatives, and training/mentoring activities.
• Work on weekends and holidays as per business requirement.

What you'll need

• Excellent verbal and written communication, presentation and customer handling skills.
• Ability to logically troubleshoot complex and high-impact problems.
• Self-learner with appetite for continuous development.
• In-depth knowledge of switching technology: xSTP, VRRP, LACP, Dot1x, COS, QOS.
• In-depth knowledge of IP and related protocols: ARP, ICMP, TCP, UDP, DNS, DHCP.
• In-depth knowledge of IP routing protocols: BGP, OSPF, RIP.

Nice to have

• Understanding of multicast-related protocols: IGMP, IGMP-snooping, PIM.
• Scripting skills in Python, Perl, or Shell (bash, ksh, csh).
• Technical support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers.
• Troubleshooting complex networking in the routing/switching domain.
• Experience working with product development/engineering teams to resolve customer-reported issues.
• Proven track record of implementing automation technologies.
• Network design and implementation experience in data centers.
• Platform knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent), traffic simulators, protocol analyzers, testers.
• Certifications: CCNA/CCNP/CCIE, JNCIA, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP.

Details

• Onsite role, with an expectation to primarily work from an HPE office.
• Location: Bengaluru, Karnataka, India.
• Job level: TCP_02; job family: Engineering.