Technical Support Engineer Welding

Overview

Technical Support Engineer for Fronius' Welding business segment in Vietnam, acting as the key link between Fronius, its local representatives and partners, and providing technical support and service.

What you'll do

• Serve as the first point of contact for all technical and service-related inquiries.
• Provide professional technical support to representatives, partners, and end customers.
• Identify and resolve technical issues efficiently and sustainably.
• Build strong relationships and collaborate closely with Fronius representatives and sales partners.
• Gather valuable market and customer feedback and share insights internally.
• Ensure compliance with Fronius sales and service guidelines, including the strategy of the Welding business segment.
• Support and organize regional events, exhibitions, and trade fairs.
• Plan and deliver training sessions for internal teams and external stakeholders.
• Handle customer inquiries (existing and potential) with a solution-oriented mindset.
• Act as a vital interface between Fronius International GmbH and regional partners.
• Distribute relevant market and product information within the organization.
• Ensure high-quality system offers (OK point quality assurance).

What you'll need

• Technical qualification in a metalworking field such as pipeline construction, steel engineering, machine construction, shipbuilding, etc.
• Extensive knowledge of MMA, TIG and MIG / MAG welding processes.
• Basic knowledge in robot handling.
• Good sales and communication skills as well as a customer-oriented attitude.
• Willingness to travel (national and international).
• Driving licence for motorcycles.

Nice to have

• Electrical knowledge.

Details

• Fully remote, home office-based position, open to candidates located in the Ha Tinh region.